DV6-6c65el: it is not possible to restore to factory condition

Ciao
My pc has this problem: "it is not possible to restore to factory condition.
Noteboock HP Pavilion dv6-6c65el
OS: Windows 7 Home Premium 64 - bit SP1
CPU Intel Core i5 - 2450 M CPU @ 2.50\3.10GHz hd3000 integrata
Radeon HD 7690M XT 2Gb GDDR5 graphics
BIOS brand Hewlett-Packard
Version F.12 Date 10/26/2011
Hard drive (C) OS + (D) Recovery + (E) HpTools.

After "reset to factory condition" (with HP Recovery Manager), I noticed the anomaly IE9 32-bit.
In addition, the absence of other software pre-installed (missing: Hp Hp setup-documentation-IE9 64-bit).
When I tried a new reset, HP Recovery Manager for the recovery of the system voice (factory State) told me:
(disabled: to restore the system, use recovery media)
Using Recovery DVD (in excellent condition), you receive the following error message:
"windows has encountered a problem communicating with a device connected to your computer, this errorcan be cause by one umpluggin
device for removable storage such as an exsternal usb drive while the appliance is in use, or faulty hardware such as hard drive or cd-rom drive
"' which is a failure all removable storage is well secured, and then restart your pc" status: 0xc00000c9 Info: an error I\O untimely that occurred. "
The same thing happens with the F11 key at startup. Reset the error.
System restore of Microsoft is not resolved.
In Windows, everything else seems to work and the hardware of the laptop has no problem.
The original dvd drive has been replaced by a compatible; reads all discs supported.
Install only MSE (I only use portable software).
There is no virus or another malaware.
I performed the formalities in support of hp but nothing has changed.
You can find a solution?
Ciao e grazie
Lecce2

I have no ' answer because my computer had crashed full.
I apologize.
Order media why?
If the disks created the first time the PC will not work. I guess this does not solve the problem discs hp (I also read on a problem like mine. "This problem was solved with the media purchased by HP).
I turned the web weeks and I finally found the proper procedure.
I made several attempts to solve the problem. But now I did.
1-show Hidden Files-protected
2 - Enter with a program (are: Commander file) in the recovery partition and copy the file or files base.wim. My is about 18 GB, 1 file.
3. we need a second PC and dvd
4. follow a procedure described by internauta 37.
Search for "Ripristinare portable HP DVD e senza is the HP Recovery Manager is not Internauta37.
E ' has been for me a bit complicated, but in the end, I have my hp to factory State and everything works perfectly.

Thanks to you all

Tags: Notebooks

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