Dv6 envy: black screen

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  I have the dv6-2088dx & I have an error (re) installation of windows 7

  I reformatted the hard drive to speed it up. It's my first time to do and I used the recovery program. I also created recovery disks.

  The comprehensive recovery program, starts to load windows but is just a black screen. Help, please

  I solved my problem, call the support number. I have a windows 7 install disc and used that instead of my recovery disks

• HP Pavilion dv6-2008eo: black screen

  After downloading Windows 10 my work computer stop, black screen and I can't turn it on.

  Hello

  Thanks for posting in the HP Support forum.

  * Scenario1 * if you press the button to turn on the computer and it does nothing (no light, no sound, no picture on screen) that sound like a hardware problem and is less likely to be caused by Windows 10.

  * scenario2 * if you press the power button, the computer starts (it has little light on the screen) but the screen is black and white (but working) happened after Windows upgrade 10, then it's software caused by the bad update of the new operating system (defective or full).

  Here's a full article on the startup problem. It's very good details and covers pretty much everythng. Please, read and follow the instructions. Even though it says Windows 8.1, it is applicable for Windows 10, so > http://support.hp.com/us-en/document/c03515402

  If the problem is as scenario 2, I guess you can use the built in the recovery of the computer partition so that you restore the computer and Windows if you default factory and get back to work. Information and instructions here:

  > http://support.hp.com/us-en/document/c04758961

  > http://support.hp.com/us-en/document/c04758961#AbT8

  Looking forward to your comments.

• Pavilion dv6 - 7013cl - black screen with caps lock led flashes constantly at startup.

  The laptop was running hot. I cleaned the dust from the fan area. The battery is bad. I checked the voltage on the charger that was 43v - bought a new charger is 18.5 v. I wiped the ram and started with one and moved to different positions. I have now a black screen with the cap lock key blinks blue continuously and the f12 key led light ceases to orange. Any suggestions what I should try next and which snaps the seeing Cap continuously flashes means - that is a code or have a meaning?

  According to the message that you have recently published, I want to confirm that this could be a hardware problem and I highly recommend to Contact HP immediately technical support by phone for further assistance immediately to get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

  You can also check your warranty here to check the status of the guarantee

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  I work on behalf of HP

• HP Pavilion DV6-6031eo - black screen (backlight problem)

  I ve bought a new laptop Pavilion DV6-6031eo 2 weeks ago, and it worked fine until today.

  The question:

  When I turn on the laptop, it starts as usual and the system works perfectly, but the screen is black, so I can´t use it, unless you use another monitor, think I Don t want to. I think it has something to do with the backlight, or perhaps the retroeclairages cable routes.
  HP logo at the back of my screen used to light up when I turned on my laptop, but now it s too messed up.

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  I ve sent an email to HP TotalCare, since I got my warranty (lasts 1 year) and I would like to know if they will cover it.

  Hopefully, I will get a response as soon as possible.

  Thank you.

  PS: Sorry for my bad English. I m of the Denmark, so it s not my mother tongue.

  Hello

  Guaranteed that you have on this model it will cover for you and your English is very good.

• PAVILION DV6 1246TX BLACK SCREEN ON RESTART

  WHEN I SELECT RESTART, OR IF THE RESTART NEEDED NEWLY INSTALLED PROGRAM, THE LAPTOP IS NORMALLY POSTER AT THE STOP.  HE BEGINS TO RESTART AND DISPLAY THE "ESC FOR BOOT MENU" SCREEN, BLINKING HARD DRIVE LIGHT A FEW TIMES, AND THEN THE SCREEN GOES BLACK WITH CURSOR FLASHING.  CURSOR KEEPS BLINKING AND SCREEN BLACK WHITE, NO FURTHER ACTION. SPEAKER AND WIFI LIGHTS CONTINUOUSLY.  POWER SWITCH KILLS COMPLETELY, THEN TURN ON PRODUCT NORMALLY.

  VISTA HOME PREMIUM SP2 OPERATING SYSTEM.

  Did you follow the instructions in the link I posted?

• HP DV6 ENVY: Envy HP dv6 black screen that turned while WE

  I am very grateful for HP, that my cell phone ran very smooth for about 3 years, a few months after Windows 8 is out, and Christmas was coming right here. But after these good times, something strange happened on my laptop exactly at the beginning of April (wow exactly to April Fools Day and Yes this laptop trying to DECEIVE me I think, lol)...

  I'm used to update my computer so I could keep my computer running well as much as possible. The last update, I've done was updated my graphics card: Intel HD Graphics 4000. Unfortunately, there were errors in the update of the map, so I've manually updated, and it succeeded. Now the computer tells me to restart the PC, so I did.

  Now, something strange happened, he went through the process of restarting my laptop, after HP logo with the circle to move below the logo appeared, and after a black screen came through my eyes. Generally, it should be just 10 seconds so that it appears on the screen of Windows 8 and the login for the account, but that's happened. The black screen was 5 minutes, 10 minutes, still, waited 15 minutes and even 30 minutes! I was wondering what happens after upgrading my graphics card.

  If someone help me? Thank you!

  With legitimate answers correct?

  Oh yes my laptop specs:

  Intel Core i7 3630QM

  8 GB RAM

  Graphics Intel HD 4000

  NVIDIA Geforce 630 m 2 GB DDR3

  Resolution: 1920 X 1080

  Max of about 900 GB disk space

  Hi @sab-ero ,.

  Welcome to the HP support community! I hope you enjoy your experience with us.

  I see that you get a black screen after the upgrade of your Intel graphics driver. If the screen remains black our troubleshooting options are limited. Try to do a Hard Reset to see if a clean reboot gets it going. Keys Num or CAPS LOCK flashes at all? If so, how many times? If you are connecting to an external monitor, are you able to see anything?

• Envy 15-j144na: indefinate black screen when you turn on

  I need help I have a laptop of hp envy 15-j144na

  the power led lights up when I press the power on button. the f12 key led stays orange. the caps lock white button will blink twice every four seconds. the screen never lights up.

  When I turn on, I hear the drive power upward.

  I tried to take out the battery and unplug AC and then pressing the power button / stop for 15 seconds then fix ac and power on.

  I tried to remove the battery and memory and power cable. then put it all back together and tension.

  I tried to hold the windows key and the b key and pressing power for a second, but it is not the bios update.

  I tried to connect an external monitor, but it does not show anything

  When I power the laptop on the bios does not appear if I press f2 or DEL or esc.

  before that, windows is checked 10 crashed when using bittorrent and then reset and black screen now power on.

  any ideas?

  I left my laptop this weekend, and he had the same symptoms.

  I swapped the hard drive to another hard drive.

  The new hard drive has windows 7 and the bios reported that he was unable to start. It was different because I could see something on the screen at least BIOS.

  Then I plugged my hard drive laptop screen and back to work and it started windows.

  I don't know why the laptop now works. Very strange. I have never seen this on any previous laptops or desktop computers.

• HP ENVY 15: WiDi on Windows 10 gives black screen.

  Attempted to connect a TV to my desire to 15 through a Microsoft display adapter, but only get a black screen when connected.

  Product envy num is L0L25PA #ABG.

  Microsoft display adapter model is 1628 with new firmware from 1.3.8220.

  Intel (r) worm 6.0.40.0 WiDi.

  The MS display adapter has the latest Miracast driver see 10.0.10240.16394 downloads of Microsoft.

  The display adapter brings up a ready-to-connect "display in 1080 p with a black background.

  Once connected, the laptop says it is "connected to the MS display adapter" and the TV goes black.

  This dual-screen development. The TV becomes a kind of signal from the WiDi, but this isn't a "screen" as with no. signal the TV is blue. "

  So I'm not sending ether does not correct data to the Member States display adapter or the adapter is not properly translated.

  The adapter has accepted an update for it via the WiDi who ran ok. All the screen during the update wasn't on the portable TV.

  Can do all the right things on the TV with an HDMI cable.

  Is there a fix for this or I have to wait while the MS, Intel, HP sorting?

  Windows 10 is fully updated.

  The MS display adapter was not winning in 8.1.

  DAY FOLLOWING.

  Found an update of the driver Intel(r) HD Graphics 5500. The Intel verification app update does not pick up this one, I found it when checking the drivers in Device Manager.

  I can now get a projection, but it's a bit and on everything when he wants to work. Once it starts, it is good, all that either with a slight flicker/stutters when the video display on the TV. Sometimes it takes a reset of the ILO and a new attempt so he could start as for the moment, to the extent where I wonder if there is a hardware problem BOUNCING temperature with Member States display adapter.

  Having found a reset button on the adapter has helped.

  Another tomorrow.

  I found that my problem is the TV I use for my screen, a cheap 32 in Vivo that works very well on an HDMI cable. It of very subject bar she receives MS card or not.

  Everything is good when it goes, but you cannot change modes of projection etc without him dropping to and then once that happens it is very difficult to make it show again.

  I found this when I could try a Samsung which worked perfectly. Can change the mode, connect and disconect as much as I like without any problem.

  Thanks for the help HP forum,

  I hope this will help others who have a similar problem.

  How can I say that it is resolved?

  Sorry SDF15, I give you a little nudge upwards or one solved as long as you did not help at all.

  Even your suggestion to show how to mark your question as resolved does not apply in this case that you does not solve the problem.  I did and does the option solved on the original post. If I can do this response, I.

• Pavilion dv6 - 3227cl laptop entertainment puts but has only a black screen

  HP Pavilion DV6 - 3227cl Entertainment Notebook, which is about 2 years old and works on Windows 7 Home Premium, AMD Vision Premium, will to power, but not start.  The fan works and the "caps lock" flashes once approximately every 4 seconds, but all I get is a black screen with no error message or the cursor.  There are no beeps.  The power led lights (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed.  However, the two lights (I'm not sure what they are for) next to the nearest port USB power light lights up as follows: one on the left (as you are looking at the right side of the laptop) is white; the right one is orange.  Both are fully illuminated, (not vaguely that the power light).  The power light is not as bright as the other indicator white located near the USB port.  The laptop started and seemed to be running once since this problem started, but I was not able to start again.  I'm told the battery is bad (it's my brother in law book), but it is possible that the problem is with the power source rather than the processor or motherboard?  I appreciate your comments/advice about this.  Thank you.

  Hi fejevitzky,

  Your question, "according to that, I think you're telling me you don't think it's the BIOS - is that correct?" Yes, as long as you don't see any "white" light reveals LCD bezel back while with the State of the white screen. Bezel LCD's coverage around LCD, most design put modeule LED in the lower corner next to the LCD. While the backlight is not during the boot sequence, which means system doesn't have chance to get BIOS current enforcement program. It also means, he stuck to the condition of the equipment to set up. Normally this motherboard related.

  Quickly, I checked hp.com and found a link that may help. Or 1-800-HP-invent (1-800-474-6836) can save time. This forum only intends to answer fast/just the users questions. On another charge of repair and maintenance, I have to give you other links to achieve.

  HP Partner and Store Locator: (I try to search for your city, but it does not work well.) Suggest that call you for a quick response)

  http://WWW8.HP.com/us/en/store-finder/index.do

  Contact information:

  http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

  Contact HP:

  http://WWW8.HP.com/us/en/contact-HP/contact.html

  HP SmartFirend Services: (I saw with the price of the service)

  https://h30617.www3.HP.com/HP/home/index.asp?JumpID=in_r11682_us/en/HHO/PPS/suppgateway_gi_ob_ds_pd/smartfriend_cc/DT

  Thank you very much. If you think that my answer helps your product, please help to close this case once you feel comfortable. Then, click on "CONGRATULATIONS."

• HP envy: stuck on the black screen

  Hello, so my Hp Envy is stuck on a black screen. It's a screen lit, but it does not load windows. I tried a hard reboot, nothing. I've updated the BIOS and it seemed that nothing was happening then loaded windows. My antivirus has been turned off and need to restart the computer now its stuck on the black screen turned on again. Help, please!

  Hi @Jaxibrey,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked into your problem on your HP ENVY laptop and having starting problems.  Try to make a hard reset.

  When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

  Here is a link to put the laptop in Safe Mode. Then you can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. You may need to consider a few days before that the issue that has happened.

  Here is a link to computer does not start for Windows.

  Plug the adapter directly into a different wall socket. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

  Please let me know how it goes.

  By clicking on the Thumbs Up below, you can say thank you! .

  Thank you.

• Pavilion dv6-6047 cl: black screen before opening of session in Windows 10

  Recently, I upgraded my laptop Pavilion dv6-6047 cl of Windows 7-64 bit for Windows 10-64 bit. The only thing I changed from the original specification (see link below), it is that I bought a Samsung SSD 850 EVO 500 GB. In Windows 7, everything was fine, the boot to make up to 8 sec. Now she starts, but stay for more than one minute, stuck in a black screen for the login screen to appear.
  I tried to update the graphics driver, but nothing happened.

  The processor driver is up-to-date.

  The SSD driver is too far.

  I rolled back to Windows 7 and everything went back to normal. And then upgraded to Windows 10 once again, everything goes black again.
  Please help me, because my SSD is worthless with a + 1 minute boot.

  Thanks in advance!

  Link to the original spec: http://support.hp.com/us-en/product/HP-Pavilion-dv6-6000-Entertainment-Notebook-PC-series/5048664/mo...

  Link to the product page: http://support.hp.com/us-en/product/HP-Pavilion-dv6-6000-Entertainment-Notebook-PC-series/5048664/mo...

  I solved it! I disabled ULPS as a result of this http://www.tomshardware.co.uk/faq/id-1904869/disable-ulps-amd-crossfire-setups.html . All is well now! This is the quick start again!

• Envy Touchsmart Windows 8.1 update 15-j05cl - black screen

  Have a HP Touchsmart, envy 15-j057cl. I can't upgrade to Windows 8.1. I did the following:

  1 installed all windows updates.

  2 went to HP support for machine page and installed all the drivers.

  3. don't run Windows - no problem identified compatibility Manager.

  4 deleted Norton preinstaled. No antivirus software is enabled.

  5. attempt to update the Windows store.

  6. black screen.

  Back in Windows 8. Windows has reported various attempts through error messages, including:

  0xc1900101 - 0x3000D

  Then-

  1. drivers for bluetooth and Ralink wifi disabled

  2 attempt 8.1 windows update of windows store

  3 black Screen

  Back in windows 8

  I tried very hard to make sure I've gotten all the latest drivers and BIOS, including the chipset drivers. I have not installed any other software. I also disabled any driver that I can not have everything while the update fails.

  I need to get back to work. Any thoughts?

  Thank you...

  The saga continued, but it had a happy ending.

  On the advice of the HP support, I uninstalled the driver Intel HD, booted safe mode and then tried the Windows 8.1 update. This time the update completed, but he returned to the black screen when I tried to install version 8.1 of Intel HD display driver. At this time, of course, it wasn't able to go back to Windows 8.0, so I had to completely reinstall the operating system from scratch. Good thing, I had all my saved data.

  After this experience, I gave up for a while, but he contacted the HP support to express my displeasure.  I went to a case manager, who contacted me the HP SmartFriend support.

  Today, we did an update of the BIOS. This new version of the BIOS F.53, just released on March 10, 2014 (after I had made my last attempt to make the update). After updating the BIOS, I have successfully completed update 8.1 Win. I then checked to make sure I had the latest version of the Intel HD Display Adapter driver and I did. Actually, the pilot that is displayed on the page for the driver for my machine was older than the version I have installed. So far so good.

  It seems that the solution to the problem was for HP to do a BIOS update.

• Pavilion dv6 i3 with Window 7 64-bit. To start the HP logo appears, then I get a black screen

  I have a Pavilion dv6 i3 with Window 7 64-bit. To start the HP logo appears, then I get a black screen with a blinking cursor. I ran all the tests start and everything this past. I tried all F8, F9, F10, F11, recovery options with no luck. I tried to start with the ERD Window 7 64 bit I created when I install the laptop. Nothing... I did it with all the disconnected device. No luck. I'm looking for all the options until I re - install windows. I started with the Windows 7 recovery DVD and it reads, but I cancelled the process because it will reformat the hard drive and I expect to work around all the hassels of having settings to reinstall the software, etc.. Any ideas would be welcome.

  Thanks for the reply. I already tried these steps. I created a bootable floppy that I can get the data on the hard drive and am trying to restore windows to the recpvery of the DVD system that I ordered with the computer. Thank you

• D160QD: Black screen on Envy AIO 23

  I have an Envy23 AIO ToichSmart... My PC has quit the boot (black screen)... I tried to change the memory, motherboard and map of scalar... Still, does not start upward...
  I have 8 GB of memory in her...
  
  For the purpose of troubleshooting... I tried different memory... 2 GB... The machine starts... If I put in 4 GB of memory or even memory 8 GB 1600 that the computer came with... It does not start until... Why the memory size is now a problem? I need to replace to get my computer working normally again?
  
  Help, please

  FINALLY SOLVED my problem...

  I had installed Windows 10 and it corrupted my bios...

  I was able to start the computer with a 2 GB to 8 GB chip chip inplace.

  I downloaded the upgrade of the BIOS and installed...

  Then I formatted and reinstalled the OS and I no longer have a black screen...

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