DVD bluray missing in Device Manager
I installed windows 7 pro from CD-Rom. I have barely use cd CD-Rom so I did not notice that all of a sudden my DVD drive has disappeared in the Device Manager. When you insert a disc, it rotates but does not start. BIOS sees the optical drive. BIOS has been also updated. All drivers have been updated. Googeled solutions and delete some keys but that did not work. Also restored the laptop to the previous state, but the disc has not been and cannot be restored later. There is a problem on the HP site but also no results.
Can't believe that the drive is dead, I installed windows from it.
Do not want to reinstall windows, as I have to be perfect.
Any who know this problem and have a solution?
I have a HP 8760W (not "ban" me at the business forum. I bought the laptop not for or on behalf of a company)
It works. New DVD's ok.
Not happy at first when I received the replacement however. I ordered exactly the same model. When I received the new dvd player, it turns out that the front was different (higher) and a metal strip which is screwed on the disk and is used for mounting the drive in the laptop was different. So the new reader did not. Took do some MacGuyvering to get the new drive to adapt.
But it worked, dvd drive is showing in Device Manager now, so happy .
Tags: Notebooks
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Hi Dtorres,
- What exactly do you mean by it works when I insert the disk?
If the device is missing in the Device Manager, it may be due to hardware failure or if the drive cables are not connected properly. This can also happen if there is a damage in the drive cable, windows will not be able to detect the drive.
However, you can contact the computer manufacturer to verify if there is any firmware that you can install for the CD / DVD player and if you can run a diagnostic tool for the material.
You can also start the BIOS of your laptop and check if the drive is detected in the BIOS and post back the result.
I hope this helps. Let us know the result.
Thank you and best regards,
Srinivas R
Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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Before making any changes to your registry, back up the registry with this free and popular tool:
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I thought I had posted the solution. The upper and lower filters need to be refreshed. Here is a solution I found on the Adobe forums. http://kb2.Adobe.com/CPS/402/kb402306.html
Refresh the CD and DVD drivers list in the Windows registry.
Warning: The registry contains information on the system that are critical to your computer and applications. Before editing the registry, be sure to make a backup of it. Adobe does not provide support for problems that result from incorrectly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For more information on the Windows Registry Editor, see the Windows documentation or contact Microsoft Technical Support.
To refresh the CD and DVD drivers list in the Windows registry:
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- Proposed as answer byGreg good and Cool Sunday, May 16, 2010 11:38
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CD/DVD drive appears in Device Manager.
Original title: my cd/dvd driver is missing from my device manager. How can I get that back. I have a pavilion dv9700 and windows vista.
my dvd/cd driver is not found in my device manager. How can I get that back. I have a pavilion dv9700 and windows vista. I don't know what happened, but my laptop is useless now. I have also run out of space in the drive d and f. It's a little more overwhelming since I don't have much in my laptop.
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http://support.Microsoft.com/kb/982116 -
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