DVD burner not burning CD or DVD

My written rewritable DVD's more CD or DVD. You can still read the data. I tried fixing it by using the Microsoft Knowledgebase article located at http://support.microsoft.com/kb/314060 that does not solve the problem that there is no Lowerfilters entry in my registry as suggested in the article. Does anyone know if there is a problem with a Microsoft Update, because I have seen this problem on the other 4 PC?

Thanks in advance for your help.

Hello ScreamSaver,

Thank you for your message.  We will first go to the website of the manufacturer of your computer and download/install the latest driver for your computer's CD/DVD.  If the driver gives no results, you can try to perform a clean boot to check is it there 3rd party applications my being the source of the interference.  A clean boot is going to start your computer without any 3rd party applications.  Click HERE for instructions to boot.
We can't wait to hear back on your part.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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