DVD/CD player does not work for a Satellite Pro C870 1CQ

Hello world

My name is Stephanie and this is all the info from my laptop. (parts included)

I can't read any CD/DVD with my laptop.

I can open the driver, insert a CD or a DVD. I can close the driver. It begins to spin, as follows. (That's a lot of noise as well) After a while it stops right turn.

Nothing happens. Even when I look in the menu of my computer, the driver is not even mentioned there.

I have 8.1 Windows on my computer. I already checked the FAQ, but everything I could find that might be useful is applied to Windows XP

Can someone help me with this?

Thank you!

Kind regards

Stephanie

Hi Stephanie

It is not easy to say what the problem is here. Is your defective optical drive or there is a problem with the lens. Try to clean it. I did it using liquid and cotton swabs for screens LCD cleaning.

By the way: is the optical disc drive recognized properly in Windows Explorer or the Device Manager?

Tags: Toshiba

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