DVD/CD rom drive reads CDs but does not read the DVD.

My Dell Inspiron 1300 laptop has a DVD/CD rom drive.  It loads all the CD I want and them automatically opens on the D drive.  When I put in a DVD movie it will not play.  I open my computer, and then look at the D drive, and it does not even recognize that there is a DVD inside but it shows a screen of a CD that I put in there.  This tells me that it works and it has a green light on the side which shows.  Also, when I insert the DVD it makes sounds as it tries to recognize, but then it stops and does not appear.  Can anyone help?  I really appreciate it.  I'm not very savvy computer.  I know that some in this topic because I am a teacher and try to catch up with things, but I'm certainly no computer technology.  Thank you very much!  Let me know if I need to give more info.  I think the reader is Sony CRX835EK but I'm not 100% sure on this one here.

If your Player reads cd but not dvd which indicates that the material works very well. You need to change the registry inorder to solve this problem.

1) click on the start menu
2) click on 'run '.
(3) type "regedit" and click ok
4) go to the key of the string "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
(5) delete "upper filters" and "lower in the right window.
(6) right click on my computer in the start menu.
7) click on properties
8) go to the Hardware tab
9) click on Device Manager
(10) expand the dvd/cdrom drives
(11) made a right click the dvd rom and click on uninstall
(12) restart the computer

After the reboot, windows should automatically install a ROM clean disc and read DVDs very well if you have the correctDVDdecoders

.

Tags: Windows

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