DVD playback on iMac with external CD/DVD drive

When I try to play a DVD in my iMac using the external CD/DVD drive in the Apple store, I bought for this purpose (model A1379), the Player attempts to load maybe seven or eight times and then ejects the DVD. What can I do to make this work? Here are the settings in my preferences to CD:

Get help with the SuperDrive slot on your Mac - Apple Support loading

Tags: Mac OS & System Software

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