DVD Player/Recorder does not work all of a sudden.

DVD a few weeks previously, worked the last time I played a DVD. Now can not access all. Device Mgr gives this comment, "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19). "I tried driver update, but it says I have the latest version of the driver. Guess that something happened with the registry. Someone tell a novice how to fix?

Hi Numbrod,

Thanks for posting your question in the Microsoft Community Forums.

Leave your post, it seems that you have found an error Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

This can occur when more than one service is defined for a device, if there is a failure at the opening of the service registry entry, or if the driver name cannot be obtained from the service registry entry.

Let's try the steps in this link and check if it works:

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

To do: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:
http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

Please return to the State of the issue and also let us know if you have any questions on the issues related to Windows. We will be happy to help you.

Tags: Windows

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