DVD PLAYS FIXED NOW MENU START WILL NOT OPEN.

FINALLY got the DVD player works but the start menu now works only local account and NOT on the administrator account. What is the problem with this garbage. If this isn't something its 3 more with Windows 8.1. What a waste of money.

Hello Scott,

Thanks for posting your query in Microsoft Community.

I apologize for the inconvenience occurred.

We will certainly help you in the question of fixing with start menu that does not open in one accounts in Windows.

Please follow the steps mentioned below to start in safe mode and check if the start menu is in place.

  1. Press the button power on the screen Windows login or in the charm of parameters . Then press on and press SHIFT on your keyboard and click restart.
  2. Windows asks you to choose an option. Press on problems.
  3. In solving problems screen, tap on Advanced options.
  4. In the Advanced options screen, tap on Start Settings.
  5. You are informed that, about to restart in order to change the windows of several options, including activation Safe Mode. Press restart.
  6. Your computer or your device restarts again and view the nine settings for startup, including Safe Mode, Mode safe mode with networking Mode and safe mode with command prompt.
  7. Press F4 on the keyboard, to allow Safe Mode.

If it works, start in normal mode and perform the clean boot because your system in a clean boot state allows to identify whether third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows  
http://support.Microsoft.com/kb/929135

Note: Referring to "How to reset the computer to start as usual after a clean boot troubleshooting" under more information to prepare the computer to start as usual after troubleshooting.

In addition, you said that the start menu opens in the other account, which means that the administrator account appears to be corrupted or conflicting. You can try to create a new account administrator from the link below and see if that helps.

Create a user account

http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-8

Please do not hesitate to write us again for assistance and we will be happy to help you come.

Tags: Windows

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