dvd - RW drive HP pavillion dv6 3180ea will write but not read!

DVD - RW drive hp pavillion dv6 3180ea my laptop has stopped reading all discs.  However, it seems to be able to read and write the DVD-R Virgin

I tried to diagnose the solution via the HP Support Assistant, without success.  Help!

Hello

You are welcome

Can you let me know what follows.

1. open windows control panel, open Device Manager, open the CD-ROM/DVD-ROM drives, right click on the device listed here and select Properties.  On the general tab, is there an error code in the device status area and if there is, what is the error code?

2. What is the full version of the operating system you are using - IE Windows 7 64 bit?

3. did you eject the drive tray and tried to clean the lens?  If you do not, try cleaning with a piece of soft cotton and check if it makes a difference.

Kind regards

DP - K

Tags: Notebooks

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