DVS/A,PSE,14.0.MAC,GEN,UE,COSTCO.    HOW CAN I GET THAT?  I TRIED MANY TIMES.  NEED OF 24 CHARACTERS, WHICH?  I FOCUSED ON THE REDEEM BUTTON AND STILL DOES NOT WORK.  I HAVE PHONE 800-642-362.  FIRST GUY HAS HUNG UP.  2ND IS SAYS NO

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