E HP Envy 7640 All-in-One-Sanchez: now, I have my documents stuck in the queue and I can get out. Help! I hate this printer...

Whenever I change the paper (photo paper) when I get back to paper ordinary, it is immediately past offline or it gets stuck in the queue.  Now it is stuck in the queue.  Is it possible to get this printer to print without all these problems.  I am extremely illiterate on computers and this crazy.

You helped me with "off connection" now can help you with this problem.  Thanks for the help, I really appreciate it.

Hello @Sam141, greetings!

Welcome to the HP support forums. I'd love to help you with your printing problems with your printer Envy 7640.

I understand that you are a new user with this printer, that's why I suggest using an automated tool to correct this and many other common printer related issues.

Go to http://hp.care/2bZ9w2q to download and install HP print and scan the doctor. This tool will be quickly and automatically perform several tasks resolution known problems for this problem. You can save this for future issues you can still.

Please let me know if that solves the problem, or if you need assistance.

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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