E HP Print prints only black and white

I print from an iPad on a printer Hp 5520, using print e. Hp previously was no problem until recently, it has now stopped printing in color and will be only only printing in black and white.
If I print using the print on the iPad icon, I am still able to print in color, but I want to use the additional settings available in e print.
I suspect that it may be to do with my an update of e print or IOS download

I would appreciate any advice please.

Hello R0dder5,

Welcome to the HP Support forums.  I see that you do not want to be able to print using all options available in the HP ePrint app for your iPad.

I'm sure that you already have, but my first suggestion is to check the settings in the HP ePrint app to ensure that it did not retain the setting.   If you choose the color setting is always print in black and white?  If so, please try to uninstall and reinstall the application.  You will have to start the activation process.  I've included the HP ePrint Mobile App FAQ document.  There the steps to uninstall the app, if you need it.

Please let me know what happens.

Tags: HP Printers

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