E-Mail blackBerry Smartphones Exchange Outlook calendars, not Blackberry using Internet synchronization

* Please move if it is in the wrong forum. *

This user is currently not on our BES connection to our Exchange Server by using the Internet e-mail option. He is currently on an another BES due to a company takeover.

The problem is that his mail correctly comes through but his calendar is not synchronized. I checked most of the obvious and watched options through the KB and couldn't find anything too specific. It is not on our BES so I wouldn't have to touch. It could be a problem with the Exchange, but others with the same situation do not experience this problem.

Help, please!

Each e-mail account integrated with the BB will automatically have a corresponding schedule assigned... color is automatic. In regards to whether or not the calendar can sync OTA, which is based on the features of the server that e-mail account is working with. To my knowledge, OWA is not one of the servers that supports synchronization of calendar OTA and would require the use of sync USB/BT tethered via the desktop software. You can check that by following the instructions in the KB linked above... as it says at the bottom of the KB, if the feature is not listed, then the server is not able to do that through BIS.

Also I have no idea why others have what they have... maybe they did a wired synchronization? Maybe they have hidden agenda entries left over? Perhaps they received prompt and accepted on the BB? Maybe a lot of things.

Oh... and look what I found:

  • KB29026 Impossible to sync contacts and calendar wirelessly with the built-in Microsoft Outlook Web Access account

Good luck!

Tags: BlackBerry Smartphones

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