E20 hang with Sip Config - TE4.1.1 - Strange

We see that some of our E20 - most of them on the internet is suspended as soon as endpoint is started.

If the end point is without a network cable, then the E20 is stable.

If the SIP configuration is deleted, the E20 is stable.

As soon as we put in the SIP config and records the E20 on SIP, the unit freezes.

We see root that enforcement Tandberg failure - root cli tsh says 'unable to connect request.

Is this a known issue with TE4.1.1.

If we disable SIP and only use H323 - device is stable.

VCS - X7.2.1

Hello

the log files you sent from the E20 show a problem with the Marvell chip that is inside the E20 ethernet controller.

Feb 26 07:59:02 (none) principal: FPGA programmed OK

Feb 26 07:59:02 (none) main: marvell.c: ioctl (9,-2146669310,...) ==-1, errno == 14, wrong address

Feb 26 07:59:02 (none) main: platform/marvell/marvell.c:132: marvell_ioctl: Assertion ' 0 & 'Marvell ioctl failed' ' failed.

Feb 26 07:59:02 (none) main: signal received SIGABRT (6) wire 0x4082a4c0, 1704 TID

Feb 26 07:59:02 (none) principal: records:

Feb 26 07:59:02 (none) principal: R0: 00000000 R1: 000006a 8 R2: R3 00000006: 000006a 8

Feb 26 07:59:02 (none) principal: R4: R5 00000006: 40826bdc R6: 40826000 R7: 0000010 c

Feb 26 07:59:02 (none) principal: R8: 00000bdc R9: 00000000 R10: FP 4082a4c0: be976974

Feb 26 07:59:02 (none) principal: PC: 407206f8 IP: be976978 SP: be97695c LR: 407206 c 4

Feb 26 07:59:02 (none) principal: ERR: 00000000 CPSR: 20000010 FAULT: TRAP 00000000: 00000000

Feb 26 07:59:02 (none) main: OLDMSK: 00000000

Failure to our tracking system is down, so couldn't find a DDT corresponding to this, but to me, it sounds like the hardware.

Will check with engineering.

The recent change you speak may cause some E20s crashing. There is an open on this default:

CSCue59199"target ="_blank"> CSCue59199 - Boot: error SIPAUTH: cannot delete the signature (gState = 1)"

When we are challenged on a presence SIP subscribe message, the E20 crashes. When this happens, you will see a message like "SUBSCRIBE SUBSCRIBE got proxy-challenged in 407 authorization."

Now the files of historical newspapers that sent you to the specific E20 does not match this DDT. You have other E20s crashing when you activate the SIP? If so, can you send files of historical log of such a device, which now no longer crashes with disabled SIP?

Here's the sequence before the crash.

Could you gather some debug SIP and try to activate the SIP on 1 E20 please?

The tsh c:

The ctx sippacket debug log 9

When the aircraft crashes, disable SIP again and transfer of log files to check.

3 Mar 11:43:43 (no) principal: admin user (1001) executed successfully the command ' / presence / to subscribe/Start URI: 91000001' sweet-infusion - 7.cisco.com.

"3 Mar 11:43:43 (no) principal: 8241.76 SipStack I: SipEv: Active subscribe to"

SIP: [email protected] / * /.

' type 'presence', unsolicited = 0

3 Mar 11:43:43 (no) principal: 8241.76 I: SipUa added GRUU OK SipStack

3 Mar 11:43:43 (no) principal: 8241.77 SipPacket PacketDump: Proto: SIP, name: SUBSCRIBE

SIP: [email protected] / * /.

SIP/2.0, Direction: Outgoing or remoteAddress is set: 10.106.93.69:5061, GroupEntity:

[email protected] / * /.

Time: 8241765 content:!

3 Mar 11:43:43 (no) principal: 8241.77 SipPacket SUBSCRIBE

SIP: [email protected] / * /.

SIP/2.0

3 Mar 11:43:43 (no) principal: 8241.77 SipPacket Via: SIP/2.0/TLS 171.69.87.88:5061; branch = z9hG4bKb13dc154a422586a9cb016c9d7ac0a3f.1; rport

3 Mar 11:43:43 (no) principal: 8241.77 SipPacket Call-ID:

[email protected] / * /.

3 Mar 11:43:43 (no) principal: 8241.77 SipPacket CSeq: SUBSCRIBE 101

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket Contact:

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket to:

; tag = 92c18ad11538b1bd

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket to:

3 Mar 11:43:43 (no) principal: 8241,78 SipPacket Max-Forwards: 70

3 Mar 11:43:43 (no) principal: road of SipPacket of 8241.78:

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket User-Agent: TANDBERG/257 (TE4.1.1.271887Beta1)

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket Expires: 3600

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket event: presence

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket Accept: application/pidf + xml

3 Mar 11:43:43 (no) principal: 8241.78 SipPacket Content-Length: 0

3 Mar 11:43:43 (no) principal: SipPacket 8241.78

3 Mar 11:43:43 (no) principal: SipPacket 8241.78 >!

3 Mar 11:43:43 (no) principal: 8242.02 SipPacket PacketDump: Proto: SIP, name: SIP/2.0 407 Proxy Authentication Required, Direction: inbound, RemoteAddress: 10.106.93.69:5061, GroupEntity:

[email protected] / * /.

Time: 8242018 content:!

3 Mar 11:43:43 (no) principal: 8242.02 SipPacket SIP/2.0 407 Proxy Authentication Required

3 Mar 11:43:43 (no) principal: 8242.02 SipPacket Via: SIP/2.0/TLS 171.69.87.88:5061; branch = z9hG4bKb13dc154a422586a9cb016c9d7ac0a3f.1; received = 171.69.87.88; rport = 36924

3 Mar 11:43:43 (no) principal: 8242.02 SipPacket Call-ID:

[email protected] / * /.

3 Mar 11:43:43 (no) principal: 8242.03 SipPacket CSeq: SUBSCRIBE 101

3 Mar 11:43:43 (no) principal: 8242.03 SipPacket to:

; tag = 92c18ad11538b1bd

3 Mar 11:43:43 (no) principal: 8242.03 SipPacket to:

; tag = aaa367e278a7ece0

3 Mar 11:43:43 (no) principal: 8242.03 SipPacket server: TANDBERG/4120 (X7.2.1)

3 Mar 11:43:43 (no) principal: 8242,03 SipPacket Proxy-Authenticate: Digest realm = "akgvcsc1.ciscolab.com", nonce = "bb98866b8387ba58270573abceefb75e19dcde22e51b036493413ef0b5cd", opaque = "AQAAAK5Mba8WRqO56xvFJpIWzjCx51zZ", stale = FALSE, algorithm = MD5, qop = "auth"

3 Mar 11:43:43 (no) principal: 8242.04 SipPacket Content-Length: 0

3 Mar 11:43:43 (no) principal: SipPacket 8242.04

3 Mar 11:43:43 (no) principal: SipPacket 8242.04 >!

3 Mar 11:43:43 (no) principal: permission to SUBSCRIBE got proxy-challenged in 407 SUBSCRIBE

3 Mar 11:43:43 (no) main: signal received SIGSEGV (11) wire 0x4084d450, TID 1809

3 Mar 11:43:43 (no) principal: illegal memory access to: 0x8

3 Mar 11:43:43 (no) principal: records:

Tags: Cisco Support

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