E5H53AA #ABU - HP Envy - No sound

I have today received this monitor, but cannot get sound.  I checked the technical details and it comes with built-in speakers and beatsaudio.  No sound via the headphones don't jack either.  Help, please!

Have you made sure the drivers are up to date?

Control Panel > hardware and sound > devices and printers

Look for your device. If your computer can see this as, double-click on, go to the Hardware tab, click on properties and get the drivers tab. Click on "update driver".

Here is the hp document on this issue for other troubleshooting ideas.  http://support.HP.com/us-en/document/c01289551

Tags: HP Desktops

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