EA6500 unable to connect to the router after Time Machine

Just got an EA6500 - updated to the latest firmware available.

I have attached 2 x WD NAS and 1 x WD through the USB port of the device.

Each time after I finished running Time Machine on the MacBookPro (written to one of the WD NAS), I can no more connection to the router as neither the local IP, or the cisco connect cloud. The error message I get (loosely formulated) is: unable to connect to the router. Please ensure that the router is connected to the internet.

At this point, all the devices connected to the router (wired and wireless) still can access Internet perfectly. Only the console of the router is therefore more accessible.

Anyone else have the issue?

Any ideas on how to solve it?

Contact support for Cisco and the person advised me to do a factory reset (even if the router is new with no customization!). Regardless, it now works correctly. Cisco Cloud Connect works always before, during, and after a Time Machine.

"When in doubt, try to turn the grid and the.

Tags: Linksys Routers

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    Index 3
    Name of the service
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 00:11:11:CB:96:8 D
    Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
     
    Name [00000004] Wan WAN (L2TP) Miniport
    Card type not available
    Product type Wan (L2TP) WAN Miniport
    Installed Yes
    ROOT\MS_L2TPMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 4
    Service name Rasl2tp
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
    Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 50,13 KB (51 328 bytes), 10/08/2004-07:00)
     
    Name [00000005] Wan WAN (PPTP) Miniport
    Adapter Type wide area network (WAN)
    Product type Miniport Wan WAN (PPTP)
    Installed Yes
    ROOT\MS_PPTPMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 5
    Service name PptpMiniport
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 50:50:54:50:30:30
    Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 47.25 KB (48 384 bytes), 10/08/2004-07:00)
     
    Name [00000006] WAN (PPPOE) Miniport
    Adapter Type wide area network (WAN)
    Product type WAN (PPPOE) Miniport
    Installed Yes
    ROOT\MS_PPPOEMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 6
    Service name RasPppoe
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 33:50:6F:45:30:30
    Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.5512 (xpsp.080413 - 0852), 40,50 KB (41 472 bytes), 10/08/2004-07:00)
     
    Name [00000007] Direct parallel
    Card type not available
    Product Type Direct parallel
    Installed Yes
    ROOT\MS_PTIMINIPORT\0000 PNP device ID
    Last reset 23/03/2011 14:51
    Index 7
    Service name Raspti
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
    Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817 - 1148), 16,13 KB (16 512 bytes), 10/08/2004-07:00)
     
    Name [00000008] Wan (IP) Miniport
    Card type not available
    Type of product (IP) WAN Miniport
    Installed Yes
    ROOT\MS_NDISWANIP\0000 PNP device ID
    Last reset 23/03/2011 14:51
    8 index
    Service name NdisWan
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address is not available
    Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.5512 (xpsp.080413 - 0852), 89,38 KB (91 520 bytes), 10/08/2004-07:00)
     
    Name [00000009] Packet Scheduler Miniport
    Adapter Type Ethernet 802.3
    Product Type Packet Scheduler Miniport
    Installed Yes
    ROOT\MS_PSCHEDMP\0001 PNP device ID
    Last reset 23/03/2011 14:51
    Index 9
    Name of the service
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    16:4 MAC address: 20:52:41:53
    Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
     
    Network adapter 1394 name [00000010]
    Adapter Type Ethernet 802.3
    Product Type 1394 network adapter
    Installed Yes
    V1394\NIC1394\9103858423C01 PNP device ID
    Last reset 23/03/2011 14:51
    Index 10
    Service name NIC1394
    IP address not available
    IP subnet not available
    Default IP gateway not available
    Active Yes DHCP
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 52:df:35:27:59:E5
    Pilot c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413 - 0852), 60,38 KB (61 824 bytes), 10/08/2004-07:00)
     
    Name [00000011] Miniport Wan WAN (ATW)
    Adapter Type wide area network (WAN)
    Product type Miniport Wan WAN (ATW)
    Installed Yes
    ROOT\NET\0000 PNP device ID
    Last reset 23/03/2011 14:51
    11 index
    WANATW service name
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    00:03: 8A: 00:00:15 of MAC address
    Driver c:\windows\system32\drivers\wanatw4.sys (8.3.0.0, 32,80 KB (33 588 bytes), 2005-02-23 22:12)
     
    Name [00000012] Symantec Network Security Miniport
    Adapter Type Ethernet 802.3
    Type of product Symantec Network Security Miniport
    Installed Yes
    ROOT\SYMC_SYMIMMP\0000 PNP device ID
    Last reset 23/03/2011 14:51
    12 index
    Service name SymIMMP
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 00:11:11:CB:96:8 D
    Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
     
    Name [00000013] Symantec Network Security Miniport
    Adapter Type Ethernet 802.3
    Type of product Symantec Network Security Miniport
    Installed Yes
    ROOT\SYMC_SYMIMMP\0001 PNP device ID
    Last reset 23/03/2011 14:51
    13 index
    Service name SymIMMP
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    16:4 MAC address: 20:52:41:53
    Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)

    Network Protocol:

    Name MSAFD Tcpip [TCP/IP]
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 16 bytes
    Message size maximum 0 bytes
    Message Oriented No.
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports shipped data Yes
    Supports graceful closing Yes
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    Name MSAFD Tcpip [UDP/IP]
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 16 bytes
    63,93 Message size maximum KB (65 467 bytes)
    Message Oriented Yes
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast Yes
     
    Name RSVP UDP Service provider
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 16 bytes
    63,93 Message size maximum KB (65 467 bytes)
    Message Oriented Yes
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption Yes
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast Yes
     
    Name RSVP TCP Service provider
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 16 bytes
    Message size maximum 0 bytes
    Message Oriented No.
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption Yes
    Supports shipped data Yes
    Supports graceful closing Yes
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] SEQPACKET NetBIOS name 3
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] DATAGRAM 3 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2}] SEQPACKET NetBIOS name 0
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2]} 0 DATAGRAM NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] SEQPACKET NetBIOS name 1
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] DATAGRAM 1 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2}] SEQPACKET NetBIOS name 2
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2]} 2 DATAGRAM NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] SEQPACKET NetBIOS name 4
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] DATAGRAM 4 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] SEQPACKET NetBIOS name 5
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] DATAGRAM 5 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.

    WinSock network:

    File c:\windows\system32\winsock.dll
    Size of 2.80 KB (2 864 bytes)
    Version 3.10
     
    File c:\windows\system32\wsock32.dll
    Size 22,00 KB (22 528 bytes)
    Version 5.1.2600.5512 (xpsp.080413 - 0852)

    Summary of Internet Explorer:

    Version 8.0.6001.18702
    Build 86001
    Ask the path C:\Program may Explorer
    English (United States)
    Active printer Dell AIO Printer A920, winspool, Ne04:
     
    Level of 128-bit encryption
    Disabled Access Manager
    IEAK install not

    Internet Explorer Versions of files:

    Actxprxy.dll 6.0.2900.5512 96 KB 2008-04-13 20:11:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Advpack.dll 8.0.6001.18702 126KO 08/03/2009 04:32:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Asctrls.ocx 6.0.2900.5512 112KO 2008-04-13 20:08:58 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    browselc.dll 6.0.2900.5512 62KO 2008-04-13 13:03:24 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Browseui.dll 6.0.2900.5512 KB 1 001 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    cdfview.dll 6.0.2900.5512 148 KB 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Comctl32.dll 5.82.2900.6028 603 KB 2010-08-23 12:12:04 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Dxtrans.dll 8.0.6001.18702 211KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Dxtmsft.dll 8.0.6001.18702 340KO 08/03/2009 04:31:44 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    iecont.dll not available not available not available not available
    iecontlc.dll not available not available not available not available
    Iedkcs32.dll 18.0.6001.18968 379 KB 10/09/2010 01:58:03 C:\WINDOWS\SYSTEM32 Microsoft Corporation

    Iepeers.dll 8.0.6001.18968 180KO 09-10-2010 01:58:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Iesetup.dll 8.0.6001.18702 70 KB 08/03/2009 04:32:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    ieuinit.inf not available 56 KB 2009-06-29 04:40:16 unavailable C:\WINDOWS\SYSTEM32
    Iexplore.exe 8.0.6001.18702 624KO 08/03/2009 14:09:26 C:\Program may Explorer Microsoft Corporation
    imgutil.dll 8.0.6001.18702 34KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inetcpl.cpl 8.0.6001.18968 1 435 KB 10/09/2010 01:58:06 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inetcplc.dll 6.0.2600.0 108KO 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inseng.dll 8.0.6001.18702 93KO 08/03/2009 04:32:46 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    MLang.dll 6.0.2900.5512 573 KB 2008-04-13 20:11:57 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    MSENCODE.dll 2000.7.25.0 KB 92 10/08/2004 07:00 not available C:\WINDOWS\SYSTEM32
    Mshta.exe 8.0.6001.18702 45KO 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtml.dll 8.0.6001.18975 5 818 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtml.tlb 8.0.6001.18702 1 601 KB 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtmled.dll 8.0.6001.18972 65KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    mshtmler.dll 8.0.6001.18702 47KO 08/03/2009 04:31:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Msident.dll 6.0.2900.5512 51KO 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Msidntld.dll 6.0.2600.0 15 KB 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    msieftp.dll 6.0.2900.5512 243 KB 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    msrating.dll 8.0.6001.18702 189KO 08/03/2009 04:34:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    mstime.dll 8.0.6001.18968 598KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Occache.dll 8.0.6001.18968 202KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    proctexe.ocx 6.3.2900.5512 80 KB 2008-04-13 20:10:35 C:\WINDOWS\SYSTEM32 Intel Corporation
    sendmail.dll 6.0.2900.5512 54 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shdoclc.dll 6.0.2900.5512 537KO 2008-04-13 13:03:19 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shdocvw.dll 6.0.2900.5512 1 464 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shfolder.dll 6.0.2900.5512 25KO 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shlwapi.dll 6.0.2900.5912 463ko 08/12/2009 05:23:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    TDC.ocx 8.0.6001.18702 65KO 08/03/2009 04:30:56 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    URL.dll 8.0.6001.18702 104KO 08/03/2009 04:34:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Urlmon.dll 8.0.6001.18968 1 183 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Webcheck.dll 8.0.6001.18702 231KO 08/03/2009 04:34:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    WinInet.dll 8.0.6001.18968 895 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation

    Internet Explorer connectivity:

    Dial connection preference never
     
    LAN settings
     
    AutoConfigProxy wininet.dll
    AutoProxyDetectMode disabled
    AutoConfigURL
    Proxy disabled
    ProxyServer
    ProxyOverride
     
    America Online
     
    AutoProxyDetectMode disabled
    AutoConfigURL
    Proxy disabled
    ProxyServer
    ProxyOverride
    Internet programs to use connection not available
     
    Maximum attempts 10
    Waiting between retries 5 sec
    Disconnect idle 20 min time
    Autodisconnect disabled
     
    Modem Intel(r) 537EP V9x DF PCI Modem
    Remote access PPP server
     
    Connect to the network
    Enable Software Compression Yes
    Would require no encrypted password
    Require no data encryption
     
    TCP/IP network protocols
     
    Use server assigned IP address Yes
    The 0.0.0.0 IP address
    Use server assigned NameServer Yes
    Primary addresses DNS name server: 0.0.0.0
    Secondary DNS: 0.0.0.0
    Primary WINS: 0.0.0.0
    Secondary WINS: 0.0.0.0
     
    Use the Compression header IP Yes
    Use the default gateway Yes
     
    Name of the script file

    You have any ideas that could help me find an internet connection?  Thanks for any help.

    The removal of the virus seems to have taken some required system files.  See if the System File Checker helps.  Click Start > run and enter in the field open.

    sfc/scannow

    Press ENTER.  The System File Checker must detect the missing necessary files and put back them.  If this does not work, use a system restore point from before you were infected.  If this does not work, get out of your XP installation diskettes.

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