Earn money with the BIOS password?

Hello

I have an Inspiron 640 m (same as e1405), and I put a BIOS password like two years ago, when I bought the machine. Now, I wanted to change something, and I don't remember the password. Now it is true that I myself am a morron to set a password and then forget, but to actually be forced to pay Dell a $ 36 just to have access to my own machine seems kind of evil.

So far I did not have many problems with Dell. There were a few problems when he left, but I didn't expect much for the price, and Dell has voluntarily replaced my broken keyboard while the machine was still under warranty.

But charge me money to give Master of passwords really scratch my head. What is the point of this policy? I'm going to buy a Dell again when I know that even for such a small, Dell will charge me if I'm not under warranty anymore? I do not. There is nothing broken on my lap top, there is nothing to replace. No, it is not yet a problem of software or any other problem that Dell would have to solve. I want just a check on my own camera, and I don't have it because of this policy.

In any case, I find it very disturbing Dell charge me for this. Oh and if she * really * has such a load of work that managers of the floor had to decide to start charging die like me to give Master of passwords, so why not just implement a webinterface for registered clients retrieve the password? Again, I have the original receipt, order numbers etc. for someone like me could just connect to their user account, enter the title and get the password. Not much. But no, I have to call the expensive telemarketing and pay $ 36 to get the password. Oh and the people who buy the lap tops off eBay are extinct, even worse than me if they cannot provide proof of purchase. This whole business of BIOS locking does not prevent flight anyway. If a thief finds a machine, that it can't unlock, he can always sell it on eBay or trash.

I am disappointed.

Kind regards

Carl.

dgkpcon

"Yes, you paid for the protection and guarantee once, but he missed."

When I said that I already paid, I said that I paid for the complete system, including the hardware and software level, including the password that belongs to me and it should be bundled with the system or be freely accessible, for example through the online account. Lost password should not be treated as a case of warranty as noted previously, because there is nothing wrong with the machine, or hardware or software. I am missing just a password which is part of the software on my machine, I paid when I bought it.

dgkpcon

Remember, when a warranty runs out, that's all. And the software is attatched to such a system has expired.

I agree that you can always see all kinds of service strictly as a compliance to a contract. A contract, such that given warranty on one or three years or any other period of time. Then, when the time runs out, the seller of the product, in this case Dell, has no obligation whatsoever to give free support. I can still say however (again, leaving only the made the master password belongs to me, and that I should get it for free because I paid for my machine with the protection of password part of it) that's not very friendly Dell charges $ 36 for a simple question like that. It's all simply do not trust to Dell as a reliable and friendly company, while doing exactly the opposite. At least, it seems greedy money charge for a question like this. Of course, you can buy anything with money, but Dell is clearly lacking chances with the questions exactly like this, where sums of money are charged, which are very little to a giant like Dell, still a lot for a single client. If Dell could give the password for me for free, I would tell my friends, their recommendation to buy Dell hardware and experience with Dell is especially a nice. As it was, however, charged $ 36 for a false problem, I feel like Dell is trying to squeeze every last penny out of their customers.

I must admit, the market is not the same as 10 years, where Dell was famous for the good support and build quality of material. Everything must be cheap, competition is strong, and Yes, every penny counts. But this is no reason for customers offend with this kind of service charges when there is in fact no need for service.

I need not any service, I want to just my master password.

These certainly of 36 dollars are a greater loss in brand image, to a profit in money.

Tags: Dell Laptop

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