El Capitan crashes when watching the videos on QuickTime Player

Hi all

I faced a problem while watching the video on QuickTime Player. I'm not in streaming video. The video is in my SSD. Looking to halfway through my Mac suddenly freezes. I tried to press the touch Trackpad Force but nothing happens. The comments of tactics is absent. It's like the trackpad has been disabled. The screen is always on but the video is blocked right of the stage when my mac started to freeze. The sound of the video is still there. I tried to force the application to quit by using the keyboard shortcut, but nothing helps, it is not helped. The last resort, that I took is to press the power button for about 30-40 seconds before my mac stops completely. Can I know the reason behind this? And what steps should I take?

Thank you.

These must be run as administrator. If you have only one user account, you are the administrator.

Please launch the Console application in one of the following ways:

☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).

☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be all Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ all Messages

in the list of logs on the left. If you don't see this list, select

List of newspapers seen ▹ display

in the menu at the top of the screen bar.

In the upper right corner of the Console window, there is a search box to filter. Enter "BOOT_TIME" (without the quotes).

Each message in the journal begins with the date and time when it was entered. Select the BOOT_TIME message that corresponds to the last boot time when you had the problem. Now, clear the search box to display all messages. Select those recorded before starting, during the time that something unusual was happening. Copy to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.

For example, if the system is unresponsive or unable to stop for three minutes before you forced a reboot, post the timestamped messages within three minutes before the start time, not after. Please include the message BOOT_TIME at the end of the extract from newspaper - not at the beginning.

If there is a long series of messages, please post only one example of each. Do not post of many repetitions of the same message.

When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't dump blindly thousands of lines in the journal in this discussion.

Please do not post screenshots of log messages - text poster.

Step 2

In the Console window, select

DIAGNOSIS AND diagnostic USE information reports ▹ System

(not diagnose them and use Messages) in the list of logs on the left. If you don't see this list, select

List of newspapers seen ▹ display

in the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points downwards. You will see a list of reports. A crash report has a name that begins with the name of the process crashed and ends with ".crash". A report of panic has a name that begins with "Kernel" and ends with ".panic." A report of stall stop has a name ending with ".shutdownstall". Select the most recent of each, if any. The content of the report is displayed at right. Allows you to copy and paste to validate all of the content, text, not a screenshot. It is possible that none of these reports exist.

I know that the report is long, perhaps several hundred lines. Please report all this anyway.

If you don't see any report, but you know, there was a crash or panic, you can have selected diagnostic and using the list of Log Messages. INFORMATION on the USE of DIAGNOSTIC AND choose instead.

In the interest of privacy, I suggest that, before posting, you change the UUID ' anonymous, ' a long string of letters, numbers and dashes in the header of the report, if it is present (it cannot be). "

Please do not post other types of diagnostic report - they are very long and rarely useful.

When you post the journal excerpt or the accident report, you might see an error message on the web page: "you have included content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.

If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.

Tags: Notebooks

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