Elite book 840 G1: HP ELiteBook 840 G1 Windows 10 no sound

Following a new installation of Windows 10 (64-bit), I have no sound on the laptop.  The product code for the machine's G1 H5G26ET #ABU. See below for the symptoms and the measures taken until now

Symptoms

-No sound from laptop

-When I click the sound on the task bar icon, open the dialog box to detect problems. He is unable to solve the problem

-If I click with the right button on the audio icon and choose Properties I have only options for the HDMI Audio.

-The keyboard button to switch the power button (top right of the keyboard) does not work

I tried the following

-Reinstalled windows 10, Fresh install

-Installed the HP Support assistant and updated all the drivers

-Manually updated all drivers website

-Bios upgrade to the latest version

-Uninstalled devices in Device Manager (AMD high definition Audio Device, device Audi on Bus HIgh Definition Audio) and the computer restarted

-Audio-checked is enabled in the BIOS

-Run the systems audit in the BIOS

rob28 wrote:

Following a new installation of Windows 10 (64-bit), I have no sound on the laptop.  The product code for the machine's G1 H5G26ET #ABU. See below for the symptoms and the measures taken until now

Symptoms

-No sound from laptop

-When I click the sound on the task bar icon, open the dialog box to detect problems. He is unable to solve the problem

-If I click with the right button on the audio icon and choose Properties I have only options for the HDMI Audio.

-The keyboard button to switch the power button (top right of the keyboard) does not work

I tried the following

-Reinstalled windows 10, Fresh install

-Installed the HP Support assistant and updated all the drivers

-Manually updated all drivers website

-Bios upgrade to the latest version

-Uninstalled devices in Device Manager (AMD high definition Audio Device, device Audi on Bus HIgh Definition Audio) and the computer restarted

-Audio-checked is enabled in the BIOS

-Run the systems audit in the BIOS

_________________________________________________________

I also have a G1 840 with Win10 and the sound and microphone works.

Maybe this will hel on your.

AMD high definiton Audo Device = Driver 09.06.2015 10.0.0.1 and AMD

IDT high definition CODEC = driver 6.10.6499.0 of 20.01.2014 and IDT

Speaker/headphones(IDT High Definition Audio CODEC) = 09.07.2015 10.0.10240.16384 driver and MS

Microfhoneset internally (IDT High Definition Audio CODEC) = driver 10.0.10240.16384 of 09.07.2015 and MS

Stereo mix (IDT High Definition Audio CODEC driver 09.07.2015 10.0.10240.16384 = and MS

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