EliteBook 820 G1: Fingerprint sensor has stopped working on EliteBook 820 G1

Similar Questions

• Fingerprint sensor has stopped working properly

  Since 2 days ago the fingerprint sensor is constantly not to recognize fingerprints, does work don't not or not having not even a 'Fingerprint' option in the Security menu at all. And when it shows up, I can not add new prints because it shows a reading of the message:

  "Registration is not complete.

  Registration of fingerprints didn't work, try again or use another finger. »

  Also to the lock screen, there is a message saying 'material of fingerprints is not available.

  It starts to get really frustrating and I would surely find a way to solve this problem. Restart the phone is not always solve it, and when it does it is only for a short period of time.

  Hello

  If safe Moe or Factory reset does not solve there is nothing more you can do.

  Go to the nearest service center and get the phone checked.

  Thanks and greetings

• Pavilion dv6 fingerprint reader has stopped working

  My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

  -----------------------------------------

  Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

  "Where you go, there you are."

  Hi Mikey,

  Looks like you're running the Digital Persona of SimplePass flavor.

  Two things to consider / try, in order.

  If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  =====================================================================================

  The pilot, from your Internet site:

  Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  I hope this helps!

  It's my pleasure to help.

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• on dv6 fingerprint reader has stopped working after installing Norton 2012

  Fingerprint reader has stopped working after installing Norton Internet Security 2012 on both of my notebooks from HP.

  Product name: HP Pavilion dv6

  Operating system: Windows 7 64-bit

  Error message in Device Manager under biometric devices in Device Manager displays an exclamation mark beside validity sensors (WBF) (PID = 0018). The following message is under the general tab: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  Driver is present and seems to be up-to-date.

  Appreciate your help.

  I have finally isolated the problem of my software lack of HP dv6 fingerprint reader. I think Norton Removal Tool, available online at www.symentec.com/nrt, was the reason. I am sure this conclusion because the exact same problem occurred after I installed Norton Internet Security 2012 on laptop HP same as my wife. I tried, in vain, to uninstall and reinstall the driver for the biometric fingerprint device provided by Validity Sensors, Inc.

  After spending a day and a half to try to "solve" the problem, I decided to restore my system and go back to the prior agreement of the point of the installation of Norton. Thank you HP to make this process quick and painless. Don't forget that if you installed anything after the restore point, it will have to be reinstalled.

  Fortunately, there's a less intrusive on CD of Norton removal tool. This utility uninstalls an older version of Norton you are requested to restart and then installs the latest NIS. It is a method of removal safer that wide brush offered by the Norton Online link, which wipes everything remotely suspect.

  After reinstalling Norton Internet Security 2012 from the CD, everything works as it should, including the fingerprint reader.

• Fingerprint reader has stopped working after update vV1.0.3.49

  I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since my fingerprint reader has stopped working.
  The software opens but usually recognizes my fingerprints and can not connect any other way.

  Have uninstalled and reinstalled several times and same result.

  Device Manager says device works ok.

  May I ask what model phone you have and what system do you use?

  Probably, you need to delete stored fingerprints and after restarting again, you should try to register new fingerprints using the software update of fingerprints.

  Have you tried that?

• fingerprint driver has stopped working

  Hello

  Some time ago I bought a HP dv6-6135dx laptop PC with Kasperky Antivirus 2011, no problem so far, until recently. I decided to uninstall the AV because the license has expired and, because of this, the fingerprint driver stopped working (I use print if... I noticed that immediately). I tried to reinstall the driver and the software goes Simple, but nothing happens... Help!

  Furthermore, I will not use Kasperky AV ever.

  Hello Elverg,

  I don't know if there is any problems of compatibility with Kaspersky AV and the finger print driver.

  I recommend to uninstall the finger once printer driver over and install the driver from the following links below and check if this helps solve the problem:

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-100228-1&CC=US&DLC=en&LC=en&os=4063&Product=5118737&sw_lang=

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-98707-1&CC=US&DLC=en&LC=en&os=4063&Product=5118737&sw_lang=

  Also once you have the driver installed, you can go to your device manager and check if the driver and the device is properly listed.

  You can try to re - register your fingerprints once more and then check if it helps solve the problem.

• Nine T450s and fingerprint reader has stopped working

  I know that many people have had this problem but I can't find the solution. One of the sons of 2014 has a "resolute" response but all that says is "it seems to have solved my problem." Left, wondering what solved the problem...

  I've had this computer for a week. The fingerprint reader worked fine until yesterday. Not sure if it was a coincidence, but I connected an old drive to write DVD on USB port to try and install an old software. After that, the fingerprint reader is is more light up or work. The driver seems to work fine in Device Manager, but when I open the fingerprint reader app I get a message saying that the drive is not connected.

  It's a problem that remained to still unresolved and unanswered by Lenovo or is there a solution can someone tell me?

  Any help will be much appreciated.

  UPDATE: support said that the keyboard is what has been the cause of the problem and replaced the keyboard. The drive works fine now.

• Administrator, fingerprints window has stopped working in lockout

  Anyone has any ideas on how to access my windows, can't remember my password as I used fingerprinting so long.

  Now somehow the mechanism of the fingerprint does not appear when I switch users.

  Please let me know if there is any help

  Hello

  ·        What operating system is installed on your computer?

  ·        You did changes to the computer before the show?

  Microsoft cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features.

  Microsoft's strategy concerning lost or forgotten passwords

  http://support.Microsoft.com/kb/189126

  Step 1: How to use system restore to log on Windows 7 or Windows Vista when you lose access to an account

  http://support.Microsoft.com/kb/940765

  Step 2: Solutions to common problems associated with log on Windows

  http://Windows.Microsoft.com/en-us/Windows7/solutions-to-common-problems-with-logging-on-to-Windows

• HP passport fingerprint reader has stopped working after the installation of the update

  give me message connect reader... don't know what it means

  I installed the new update from the HP site and the drive does not work, it was working before the update

  Go to the driver page and watch the SimplePass you downloaded. In the title you see a link for example (Previous versions available)? If so click on it and it will show you an older version.

• P50 win 10 Pro - footprints digital has stopped working

  Hi all

  I just got my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB of RAM, 512 GB SSD) about a week ago and I quite like it. However, there is one thing that drives me crazy: after that I upgraded to Win 7 Pro 64 bit for win 10 Pro, the fingerprint feature has stopped working. This issue seems to be related to those reported in these two threads for the P70, but at the same time appears sufficiently different to warrant a new post:

  https://forums.Lenovo.com/T5/ThinkPad-P-and-W-series-mobile/P70-fingerprint-software-issue/m-p/22517...

  https://forums.Lenovo.com/T5/ThinkPad-P-and-W-series-mobile/fingerprint-and-sound-problems-P70/TD-p/...

  So, here is what I did:

  (1) I correctly installed Win 10 w/o retaining data/settings from the previous installation of Windows 7; I even reformatted the SSD drive.

  (2) for the initial installation, was asked by Windows Hello register prints I've done.

  (3) fingerprint worked during the first connection, but then disappeared as if by magic. Hello Windows is no longer appears as a connection option in the control panel of Win.

  (4) I found in Device Manager the Synaptics WBDI reported the following problem: "this device cannot start. (Code 10) ".

  (5) repeated uninstall and reinstall drivers are without success. I tried both have Win a driver and manual to install the drivers I downloaded from Lenovo page.

  (6) when I uninstalled the drivers and then wiped the fingerprints stored in the BIOS, I was again able to register fingerprints with Windows Hello. However, this time the fingerprints were not yet registered in Windows, and I had to cancel the procedure. Immediately after, the Synaptics driver stopped working, cf. 4).

  I am at a loss what to do. Strange thing is that I ran Win 7 for about a week, and the fingerprint reader worked fine all the time. (Due to the scaling of the questions on my 4 k screen, I bit the bullet and went to win 10, in case you're wondering.)

  So everyone out there has the same problem, does anyone have a solution?

  Thank you in advance and the best,

  A

  
  

• HP Elitebook 8470 laptop PC - graphics Intel HD 4000 - GfxUI has stopped working - Win 7 x 64

  Hello!

  Since I installed the Intel video driver and Control Panel 8.15.10.2712 22 June 2012 (sp57420.exe) - later recommended by HP.com pilot for my Elitebook 8470 p / OS, I get the error message "GfxUI has stopped working" when you click on "Options and support" in the Intel graphics card and the Media Control Panel.

  Everything works well except this problem, forbidding me to access this menu.

  Some details of my system:

  -Laptop: HP Elitebook 8470p B6P90EA #B10 (16 GB of RAM)

  -OS: Windows 7 Ultimate x 64 (service pack 1)

  -J' have Microsoft.NET framework 3.5.1 active (default value of Windows 7)

  -J' installed Microsoft.NET framework 4.5.1

  Some attempts at solving problems (with no success), I did:

  -Uninstalled and reinstalled video driver;

  -Microsoft.NET framework 4.5.1 uninstalled and reinstalled the driver video;

  Can someone help me to solve this issue, please?

  Here is the response from the INTEL Support:

  I'm sorry to hear that have had problems with the Intel graphics driver.

  This problem has been reported previously, and Intel has fixed with the new drivers.

  Please see the link below for more information on your problem:

  http://www.Intel.com/support/graphics/sb/CS-009483.htm

  Here is the link for the latest video drivers:

  https://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y & DwnldID = 23405 & lang = eng & OSVersion = Windows % 207% 20 (64-bit) * & DownloadType = drivers

  HP will update this version of the problem driver too, based on the INTEL update?

• After execution of the new updated Adobe, HP Elitebook 2760p left click on the touchpad button has stopped working.

  Original title: left click not working not not on HP laptop

  On my HP Elitebook 2760p running Windows 7 Pro 64 bit, left click on the touchpad button has stopped working.  The right click works, the works of pad, (scrolling and click on) it's just the left click.  It started after the execution of the new update of adobe. I tried to uninstall and reinstall the driver synaptec. I tried the mouse fast and slow speed. I tried pressing rigid, flexible, in different places. I would try to uninstall the update from Adobe, but it won't allow me.  So I uninstalled Adobe Reader and re-installed. Still nothing. Any suggestions?

  Hi cyrilmillot,

  You try to run the Adobe Reader removal tool to remove the Adobe reader completely the system software.

  See the link to Adobe to download the removal tool:

  Adobe Reader/Acrobat removal tool

  After retiring, you can check whether the left click works. If it does not, you could get in touch with Adobe support for further assistance on this topic:

  Adobe forums

  http://helpx.Adobe.com/support/

  If the problem persists, then it may be a hardware problem and you may have to contact HP support for further assistance:

  HP support

  HP laptops - use and configure the TouchPad (Windows 7 and Vista)

• Internet Explore has stopped working - question of the biometric authentication service

  My Elitebook 8540p has developed a problem where I get the error message - Internet Explorer has stopped working... Turn it back on.     I am running Windows 7 32 bit.   And using IE9.

  After some internet reading, I started my services of neutralization.    I finally got down to a service that is causing the problem.

  Biometric Authentication Service Digital Persona Inc.

  When I disable the service in the services of the MSconfig System Configuration and reboot, I use internet explore without any problem.    (I've identified some Web pages which would agrivate the question.)

  The deactivation of the Service of Authenticaton of Biomitric causes the scanner to not work.     I tried to reload the driver for fingerprint reader, and the HP Protect tools Security Manager.

  Any idea how I can activate the biometric authentication Service and not IE stopped working the issue?

  j1bissig

  I had the same problem on my HP Pavilion dv7 and had the chance of getting a solution.

  I, too, put the finger on biometric authentication as the problem Service.  By disabling the service, Internet Explorer worked well; except, now, I had no finger analysis feature.  I installed the latest version and it worked for a few sessions and then the problem comes back.

  Looking at my updates, I realized that the Flash is set to update at the same time, the problem started.  I tested by activating the biometric authentication Service.  Instead, I disabled the Flash add-on in Internet Explorer and it did not work again; except, now, I had no Flash.

  Searching online, I came across this post from Adobe:

  Post on the Adobe Forum: IE9, Windows 7 64-bit Flash causes "Internet Explorer has stopped working".

  I followed the instructions in this post, including the "clean install" and reverted to version 10.3 of Flash.

  Post on the Adobe Forum: how to return to a previous version of Flash Player?

  Now, all the features work correctly.

  I hope this helps!

• Contact ID has stopped working

  After the 9.3.1 update my ID of more Touch iPhone 6s has stopped working. All my fingerprints have been deleted and it won't let me add them. The option is grayed out.

  Looks like a hardware problem. Before taking your phone to the local Genius Bar, make sure that you follow all the steps below:

  Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

  Alternatively, you can go to settings - general - reset - Reset all settings

  If that doesn't work, restore your device to factory settings. Please note that this will delete the data on your device.

  Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

  As a final step, try recovery mode. Turn off your unit, then plug it to your computer with the hold home button. Hold down Home button until you see the logo of iTunes on the screen of your device. After that on your computer, you should see the iTunes window saying that your device needs to be restored to factory settings. Click Restore.

  More info here:

  https://support.Apple.com/en-us/HT201263

  If these steps do not work, contact Apple and ask for help.

  https://www.Apple.com/support/iPhone/contact/

• Bluetooth has stopped working on my Satellite P105-S9722

  I have a Satellite P105-S9722 and everything seems fine except the occasional extreme overheating it stops. In any case, my blutooth has stopped working.

  Here's what I've done so far:

  1 formatted, reinstalled clean (running the toshiba Vista business upgrade)
  2 tried to use the most recent bluetooth Vista drivers fron this site & Blutooth monitor 3 w / stack windows

  I tried several times without success. Here's what's happening.

  When I install toshiba stack, it is all the way to the grip and "install bluetooth driver". I get an error message on a USB device unknown who breaks down and will not be installed. It is under the TouchChip Fingerprint coprocessor. In addition, with the Bluetooth Monitor 3 installed, has no "BLUETOOTH" category in ther CP to set properties

  That's all. It hags just here and bogs of the bridge I have to restart the system.

  Any suggestions?

  Thanks in advance!

  If the laptop is overheated, you must remove the dust from the radiator. You can use a can of compressed air to blow off the dust.

  Have you tried to use the battery Microsoft Bluetooth standard instead? To use it, you must uninstall the Toshiba Bluetooth stack, then just install the Bluetooth screen