EliteBook 8540w: battery - battery load, but not charging
Hello
My HP elitebook 8540w works perfectly accept for one small thing, the battery. The laptop is bought in 2012.
When my battery is mounted and the AC is plugged in, it is said: connected Ac, battery charging. But in fact the battery in the logo remains static, and it does not charge. It's already a second new battery (first, I asked the supplier of spare batteries to send a new one, ordered through parts EET, accepted HP dealer for replacements).
When I run hp support assistant, he says: the battery is faulty, replace immediately.
Underneath, it gives the code: 9LN162-000000-XD7U3F-C0CU03
This was also the case with the previous "new battery." Same code.
I lost faith in the assistand of support from hp on this part, since it is already a second new battery...
I've tried all - remove driver for battery manager and holding down power button and other things.
Does not work. The fault could be in the laptop?
Help, please?
Niels
I contacted the service to call hp and they told me that the error code is not really explain anything about the specifics of the problem. It's probably the connection between the motherboard - battery and AC adapter plugin, because I tried different batteries, adapter, software reinstalls etc.
One thing however, HPA, he says that the status code is 0c. I have not encountered this code while browsing the web, you may know what it represents?
I will contact a repairman to do the hardware checks, since I am out of warranty.
Thanks for your help!
Tags: Notebooks
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Welcome and thanks for posting your query on the Forum from the HP Support
It seems that your laptop is not charging the battery, we will surely help you this question
Please run illustrated steps below to solve the problem:
Step 01. Click the Start button
Step 02. Type "Device Manager" in the start search box & open Device Manager
Step 03. Get piles and expand it by clicking on the symbol to the left.
Step 04. Right click on "Microsoft ACPI Control method battery compatible" & uninstall
Step 05. Shut down the laptop
Step 06. Please, remove the battery and unplug the AC adapter
Step 07. Press and hold the full power 1 minute button
Step 08. Go ahead and replace the battery and plug the power adapter
Step 09. Search for "Load connected" message on the battery icon
After completing all the steps, if you are facing the same question again, please do more than three steps:
1 perform a check of the battery in HP Support Assistant [install the software, if this is not available]
Note: Replace the battery if check the health watch replace
2 update the latest BIOS for your laptop on the Site of HP Support
3. Please check your laptop with a known good power adapter & battery from a different laptop
Note: If a known good battery also in charge isn't, we need to replace the motherboard
How to improve the life of a battery:
1. it is not advisable to use the laptop when the adapter is plugged
2. it is not advisable to keep the power supply plugged in even though the battery is fully charged
3. you must drain the battery completely before recharging it again
4. Power Plan must be set correctly for extended battery life
5. Please keep the brightness of the screen to the lower level
6. Please turn off the Wi - Fi Connection when not in service
7. remove the disc from the optical drive when not in use
Test and calibrate the battery (Windows 8)
http://support.HP.com/us-en/document/c03325217
Test and calibrate the battery (Windows 7)
http://support.HP.com/us-en/document/c00821536
Calibration of the battery for laptop (Windows Vista)
http://support.HP.com/us-en/document/c00817650
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the star of CONGRATULATIONS on the left to say thank you *.
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
Thank you
K N R K
I work on behalf of HP
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