Email problem: Error 550 - 0x800CCC69 - Message rejected due to the reputation of the sender's IP


I have a problem running Outlook Express in WinXP SP3. I can receive but not send an email, I got the error next message when sending email:

Error 550 - 0x800CCC69 - Message rejected due to the reputation of the IP of the sender (or words to that effect, at least)

I have other messages on the forum the impression is that this error occurs usually when there is a suspicion that an e-mail account is used to send the spam, but I talked to our ISP and email provider (this does not relate to a Hotmail address) and they said that there is no problem from their point of view , and it must be something to do with OE. We also checked all the settings of the ISP account and everything is perfect.

Can anyone offer any help?

Thank you


This error message comes from your ISP. They refuse to relay messages. Unless you are not connected to your ISP directly, IOW, sending another address through your ISP, they have blocked you.

Remember their service tech and ask to speak to a technician level 2.

P.S. When an error message in question, please copy and paste in your message. Wording right can make a difference.

Bruce Hagen
MS - MVP October 1, 2004 ~ September 30, 2010
Imperial Beach, CA

Tags: Windows

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