Emails disappearing blackBerry Smartphones

Hi I have a Blackberry Torch 9800 on Giff gaffe and you've probably noticed that my emails read seem to disappear in my Inbox after a few hours, even if I don't read or mark as unread. I can't find my e-mail sent fine, where are they going?

Hello and welcome to the community!

The most common cause is that you have another interface (for example, the Outlook client) also access this same email address, and you have this client deleting items in the mail server when these. If this mail server is able to reconcile back to the BB those elements removed, then they are carefully removed from the BB. See this KB for what email services have this capability:

  • KB05133 Features of the BlackBerry Internet Service email reconciliation

If yours is such, and you have configured on your device to do, carefully check your other systems that also access this email account to see if they remove items from the server.

Good luck!

Tags: BlackBerry Smartphones

Similar Questions

  • Problems of email to blackBerry Smartphones

    I'm unable to access e-mail.

    After entering my user and password, it indicates there is a problem and suggest you contact gmail.com.

    However, I am in the right username and password (works on other devices very well) and it was working properly before.

    How to remedy?

    Thank you

    OK... and what was your result of the search of the public data base KB? I found this... may or may not apply to your situation, but give it a quick glance:

    • Article ID: KB12288 Impossible to integrate or validate a Google Mail with BlackBerry Internet Service account

    Otherwise, with a strong support network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

    Good luck!

  • Problem with email notification blackBerry Smartphones

    HIII everybody... I use bb9320curve with os 7.1, until a few days back everything worked well, in my opinion if it was my friends or community mailer. Then due to several reasons, I disabled my internet connection for a week, now, even once, I enabled the internet, I received a message that in 20 minutes I start receiving my notifications by e-mail, but nothing happened. I have not received all messages on my phone (but a lot through my Inbox in regular line).  I tried to reboot, perform a hard reboot by removing the battery while on and so far nothing has worked. Then I get notifications only when I receive by email from the community forum of bb not other e-mails that are my friends, I know it sounds crazy, but that's what happens. Can anyone suggest me the solution.

    Hello!!

    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

    Good luck!

  • Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

    Hello

    I hope one of you whistle may be able to help me.

    I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

    Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

    App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

    (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

    He said: I'm running the latest version of the software, so I don't understand what is happening.

    I rebooted several times, no luck.

    I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

    No matter what valued Advisor,

    Thank you!

    Hi Mononoke,

    Cause 1

    4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

    Resolution 1

    The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

    1. Open the BlackBerry browser on the BlackBerry smartphone.
    2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
    3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
    4. Check that BlackBerry App World is located on the home screen.

    Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

    The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

    For more details see the KB articles below-

    • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65
  • Email to blackBerry Smartphones has stopped working! The problem is NOT solved!

    My BB 9780 was working fine a few weeks ago and then stopped my emails.

    I have not added any application or change anything

    I tried this service book record thing, out of battery, removal of e-mails and trying to set them up again (which doesn't work now) and nothing

    So no idea?

    I'm tired of these bugs... I would really like to have a phone that can receive emails, otherwise it will become a big paperweight

    Hello and welcome to the community!

    I know you said you tried some things, but I don't know if you've done these steps exactly. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

    Good luck!

  • Suddenly disappeared blackBerry Smartphones Email button

    I am unable to open E-mail folder of my Bold 9700 because the e-mail button is gone.  I searched all folders and the button is not found.  The e-mail on the home page icon shows that there are pending emails, but I can't access it because there is no e-mail button click.  This is the 2nd time this has happened.  1st time was just after I upgraded from OS5 OS6 for several months ago.  The button has disappeared then reappeared just about 2 weeks later.  This time, any upgrade or update has been involved.  The button was there; next toime I looked it was not.  Bedside adjustment option also disappeared in the connections to manage folder.  If the green light on the front of the phone flashes continually, and I don't know how to stop it without closing all connections.  Help, please.  Thank you.

    1. on your home screen, press Menu > SHOW ALL, so that ALL DISPLAY is checked.
    2. look in EVERY folder on your device... Applications, instant messaging, downloads, etc.
    If you don't see it still, look at the Options > advanced > Applications. Do you not see it listed there?

    IF this fails to find the e-mail folder, do a simple reboot on the BlackBerry this way:

    With the BlackBerry powereddevice, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so.

  • Alerts for text, email, messaging, blackBerry Smartphones voice etc. disappeared

    There is nothing extraordinary, but I no longer get alerts for sms or mms, e-mail and virtually everything that uses alerts.   I checked and double checked the option for each and every settings seem normal.  Normal is that they are set up as they would be working.  Thanks in advance for any help.  Its much appreciated.  Once again thanks...

    Hi and welcome to the Forums!

    Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    Best!

  • Email configure blackBerry Smartphones and delete forever business account

    Hello

    I have 12 blackberry 9720.

    They have been somehow configured to work as a business smartphone.

    Now the company wants to reject the old Blackberry Service Administrator.

    I can't set up any kind of e-mail on these phones.

    After several resets factory they continue to ask for a business email account.

    Is it possible to set up a simple gmail account on them?

    Better yet, is it possible to manually set the old account? (I can do this on a samsung or on an iphone).

    Whenever I try to configure one of them that I make you to configuration-> email account-> and I can only activate a company account.

    I want to just configure emails.

    Hello

    Assuming that you have:

    • The devices removed from BES/DOWN
    • Passed under the carrier on each device BES to BIS account

    Then the devices should have ' Personal/Internet' showing on the screen. Note that the company will always show up on this screen, no matter what. But it is only useful for devices in a BES environment. For non - BES, you need a plan BIS of data by the carrier in order to activate the exclusive services of BB (which includes the e-mail handling on these devices inherited from BBOS). And, if the data carrier account does not exist OR if it does not BIS, then the screen will show exactly as you describe, and email does not work on the device.

    Good luck!

  • Incoming emails for blackBerry Smartphones

    My Bold 9930 received incoming emails faster they go on my PC (Outlook).  Now, they take almost an hour appears on my smart phone or don't show up at all.  Is a Blackberry server problem or is there a setting on my smartphone, I can change?

    If the device is taken and you are on a BES I would contact your administrator of TI. They may have information about what is happening. If you do not change anything on the device, then it is probably not that you can do. I start by contacting Sprint and ask them to make sure that everything works correctly in your area.

    John

  • Emails from blackBerry Smartphones endangered since the handset

    I use BIS and in the last two months emails started to disappear out of my blackberry handest. They disappear usually within 45 minutes of receipt.

    I did a hard reset and I have about 160 MB of free memory, but it still keeps happenning. I use Outlook to check my email, but this happens even if my computer is turned off while Outlook is not running.

    Thus, your Yahoo email is reconciled with its web server.

    Which means, if you download this email in Outlook, and your Outlook settings to delete email from the server, it will inturn also remove on your BlackBerry handheld.

    And, if you read or delete this e-mail in your Yahoo webmail, it will inturn also being marked read or deleted from your handheld.

    Together check where you set your email, to disable the removal of e-mail.

    And on your device, you can access your Messages > Options > Email reconciliation and extinguish the reconciliation.

  • Email to blackBerry Smartphones

    As the hub control email (I added my Office 365 account to my Priv), I can not disable the Hub, I can?

    I wish offered an e-mail separated, against only via the Hub.

    I think I'll go back to the use of the BlackBerry Hub pitcher, against the Nova Launcher.

    With Nova, though you win some features, you also lose some, too...

  • Icons of blackBerry emails and blackberry Smartphones

    I just bought my first BlackBerry - Curve 9320.  There are a number of icons on the screen, including one called "messages".  I just found how to add my personal email address to my phone.  Soon I'd made a new icon, with my email address on it now appeared on the phone next to the "messages" icon  So far so good.  However, whenever I get an email today on my phone it appears also in the "messages" icon  Double the meassages - and confusion.  Help!

    Yes, when you delete a mail in the messages folder, it will delete also in your hotmail Inbox.  You good to go!

  • History of the Email download blackBerry Smartphones

    Hi all.

    I got connected to level 3 of my email IMAP for the Blackberry Internet Service accounts and everything works fine with the sending and receiving of emails.  My question is whether it is possible to force a download to my Blackberry to all the old emails in my accounts.  For the moment all I see are the emails received from confugirng accounts.

    See you soon

    David

    You can not download emails before setting up the account of the use of the BIS service.

  • Emails from blackBerry Smartphones do not sync with Outlook 2010

    Hi all. I just built a new PC with Windows 7 and Office 2010. My old PC run Win XP and Office. When I open Outlook (XP) my emails removed themselves from my BB 9320, but this does not happen with OL 2010. Can someone advise please.

    Kind regards...

    Help me understand... you want all of your removal from the BlackBerry emails when they are downloaded into your client application to Outlook?

    In your configuration, Outlook, value on the function to delete emails from the server after downloading to Outlook.

    This isn't a matter of BlackBerry, but one of Outlook.

  • Failure of email to blackBerry Smartphones

    Whenever I try to send an email, I get a message from general failure. I tried to resend the email several times, but it always fail. Anyone able to help?

    If you haven't already done so, try a battery pull.  If it still does not work, call your carrier so that they can update your blackberry services.

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