Emails from blackBerry Smartphones now take several hours to reach handset BB: dept IT don't believe me!

Have a BB 8310 on a British provider (O2).  It's a working BB so everything is done by the IT Department and the company's server.  The first weeks it worked fine.  Last week, I noticed that I wasn't getting emails. As I was on vacation, I wasn't too worried, but then I realized that I had not received emails for a day or two.  Check on my laptop, I had received a lot of emails in the intermediate days.  The BB just seemed to be stopped automatically reconclining with my Outlook.

Switch the phone on, turn off, forcing him to reconcile or remove an email on my BB seems to force to reconcile and will solve the problem temporarily.  The handset will behave so for an hour or two and then seems to go back to sleep.  It takes hours for an email coming through the handset and it's just bcause (I think) I went in a place with little or no service and when it detects a signal once again, he is reconciled with Outlook.

Back the BB to my local IT Department.  They went on and outside telephone, sent a test email (which happens quickly) and told me it was fixed (haven't tried to tell them that it is only a temporary fix). After persuading, they kept their hands on the BB for a few hours and sent emails from test etc which have all failed to pass through. Advisable to take for our largest IT Department.

Went through the same thing with them, but they do not see a problem (Yes, they he turns on and turns off again and of course the test e-mail came through). Would not quite believe me when I told them what was going on.  It's my second BB so I'm confident enough to use it etc so I can't imagine!

Any ideas of what to do or what to say the IT Department to do?

Thank you.

Steven

Thanks for the email.  Tried your suggestion, but nothing helped.  I had to restore the CMIME file.  I will send it to the IT Department once more!

Thanks again.

Steven

Tags: BlackBerry Smartphones

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