Empty ink does not print

I have a HP Officejet 4620e, my printer suddenly stopped printing black ink.  I tried all the solutions I found online to no availl.  The printer is out of warranty.  Ink cartiridges are all genuine HP cartridges, black ink is the new cartridge and tried to clean the printheads several times to nothing does not.  What to do next?

Hi Ed, you have a 4620 and you are based in the United States, I would advise to call HP telephone Support, regardless of who you are out of warranty, you will probably need a replacement. Can you please let me know how you go?

Thank you

Ciara

Phone numbers

http:// Welcome.HP.com/country/US/en/wwcontact_us.html

Updated FW for 4620

http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/getting-the-latest-firmware-amp-product-updates/m-p/3326035

Tags: HP Printers

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