endpoints

I went through the process of installation and troubleshooting process several times for my HP8600 without success. I get ERROR 3006: failed to add the port discovery port monitor HP (HP officejet pro 8600) monitor.

I have also no endpoints error message.  It seems that they take turns.

Looking for a solution.  I tried the HP print and scan doctor as well as a file downloaded while troubleshooting.

Hey,.

Was the computer initially Windows 8.1 or did you upgrade?
The printer has worked on the computer?

More steps to try.

Check services: windows key + R (on the keyboard) in the Run dialog box type: services.msc and press ok.
Find Windows Image Accuistion and Shellhardware detection. Make sure that both are started. If they restart them
Look for print spooler, restart it.

Next rename the #3 file to make it go
Splash screen > this PC > C: > windows > system32 > spool > drivers > x 64 > the folder #3 will be here, right click and rename it to 3 old.

Try the installation again. If it still doesn't work then try the following.
Use the hidden administrator account.
Go to start screen > type CMD > it should predict the command prompt, right click icon and run as administrator > once the command prompt is open type: net user administrator / Active: Yes
Press ok, and you should be verified that it has been opened properly.
Now, you will need to switch to the administrator account.
Run the installation here and let me know if it is successful.

Thanks for your reply.

Tags: HP Printers

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