Envelope printing problems with M401dn

When you print the envelopes with a M401dn Pro LaserJet, the return address is not properly merged, and there seems to be some random jobs printed in the buffer zone; the main address is printed correctly and properly merged.  I noticed the problem with greeting card envelope, and I've never had problems with before on three printers LaserJet previous (LaserJet II, LaserJet 5 p and LaserJet 2100).  With a few #10 envelopes, the return address is properly merged, but I always get the tasks in the buffer zone.

I get the same problem if I fold a piece of paper in half and then pass it in the envelope feeder.  If the envelope feeder is empty and the paper feeds from the main Board, the return address is properly merged but I always get the tasks in the buffer zone.

There no problems when you print just the documents.

I seem to get the same results using the PCL 6 or the PCL 6 UPD driver.

Any ideas?

Hmmm... I could have sworn that I updated the paper type "Envelope", but obviously, I did not; with that restored, the problem seems to be fixed. Apparently, the fuser is powerful picky about the thickness of the paper.

Anyway, if someone experiencing similar problems, the paper setting could well be the cause.

Tags: HP Printers

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