ENVY 100 series D410: Envy 100 D410 series will not scan with Mac OS Sierra 10.12

Hello, I just bought a new Mac, and I have the Mac OS Sierra 10.12

The printer works fine but I can't scan.

I do not have the scanner HP 3 that previously had on my other computer and I don't have the installation CD.

I can't find the software online. He said that HP still has the software to make it work, but I can't.

I tried the HP Easy Scan but I need the previous software that I don't.

What can I do?

Thank you

Sabrina

@Sab7

Welcome to the HP Forums, it's a great place to get help, find answers and advice,
Thanks for posting your request, I'll be more than happy to help you

If I understand the scan does not work on the BONE of the Sierra.

Don't worry, even if the following document does not mention Sierra, the Apple article will guide you through the steps to scan through

  • Image capture
  • Overview
  • Printers and Fax preferences in system preferences
  • Scanner / printer queue

The basics of the Mac: using a scanner

I also suggest to use the Apple Scan while you wait for the HP software update. You can use the link below to confirm that your printer is still compatible with your operating system: software of the printer and scanner for macOS Sierra, El Capitan, Yosemite, and the Mavericks.

For links related, please here.

To troubleshoot the macOS Sierra problems: click here

If the information I provided was useful, give us some reinforcements by clicking on the solution and laurels, buttons that help and others see that we have the answers!
Good luck.

Tags: HP Printers

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