Envy 14: HP Envy running very hot (slows down periodically during the video)

Hello

I would like to get information on how to properly clean my HP Envy 14 laptop fans, number of product B4B14UA #ABA. I tried to use boxes of air through the ventilation openings, but I'm able to accomplish turns too fast the fans. I'm unable to remove dust. It is a laptop I've owned for about 2 years.

I suspect that the fans/vents are blocked because the winds blow warm air and the base of the laptop is almost too painful to sit on my legs. The upper part of the keyboard runs hot along the strip of aluminum above the function keys.

Although the use of the battery for several hours, now it takes an hour, running minimum settings due to the heat. In addition, while playing video, the computer will freeze and cause the video to stutter occasionally. I tried a computer laptop cooling pad, but it doesn't seem to be the problem.

So, in summary, I would like to know whether or not to clean my laptop fans would void its warranty (if it still exists) and whether or not fans of cleaning would be possible for a layman.

Thank you for your time.

@Penvy,

Hello and thanks for posting on the HP support forums.  Here is the link to your manual of maintenance and Service.

HP ENVY 14 Notebook PC Maintenance and Service Guide

This will show you how to access your motherboard and so on so that you can clean your system.  If your system is under warranty, but I would contact HP support for service options.

Please use this link to contact HP support.   www.HP.com/contacthp/

Please let me know how things are going.  Thanks again for posting and have a great day.

Tags: Notebooks

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