Envy 15 J003-tx: Webcam does not work properly

My laptop webcam does not work correctly. It worked correctly and comfortably at the time where I bought the laptop recently.  But now, the hd quality missed thanks to a certain period. I have tried several methods until this. I thought the cyberlink you cam affect only indirectly & I uninstall & began to use the camera to windows. But it does make a difference. The photos are very dark such as silouhgts can only be seen. In my view, there is a vulnerability with some drivers or settings. But I can not diaognase that. What should I do?

Hi @Gumindu,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer laptop TouchSmart from HP ENVY 15-j003tx and questions with the WebCam works not properly. Here is a document on WebCam troubleshooting.

I would just start the section marked the Webcam image quality problems.

Please let me know how it goes.

Thank you.

Tags: Notebooks

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