Envy 15-j051: my HP Envy 15-j051 does not load when the computer is on, but will charge when turned off

whenever I'm on and trendy get plugges but do not load, but when I stopped and keep power connected it charges the battery. I checkd the battery and it says primary school-OK (1) tell systems check all past

@lagrit1023 ,

Hello and thanks for the display on the HP support forums.  What you have going on here, it's a problem with the regulation of power on the motherboard or a problem with not enough amps from the power supply.

Can you try feeding on a laptop or have a place that you can take to check?

The only other way to check if you have already made the checks of the battery and so on is getting the system sent repair.  To do this, you will need to contact the HP support by phone.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Please let me know how things are going.

Thanks again for posting and have a great day.

Tags: Notebooks

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