ENVY 15-k006tx: does not fingerprint reader

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• HP ENVY 17-j070ca: does not fingerprint reader

  I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader has stopped working. I tried to run the program several times, but he also refuses to start. I reinstalled all the drivers and have used the Task Manager to close on everything which can cause the program starts do not.

  SyberFox

  Welcome to the Community Forum of HP.

  Your laptop support site:

  HP ENVY 17-j070ca laptop drivers

  I wonder if your system is an upgrade (Windows 8 for Windows 8.1); There is no a SimplePass program listed for the OS Windows 8.1.  Upgrades can be tricky - SimplePass runs very well on a system upgrade, and then - poof!  Not-so-good.  IF your OS is an upgrade, the following may or may not be as useful - however, we invite you to take a look at the following and I hope it helps.

  Open the file > click Download > click 'open in Adobe Reader.

  HP SimplePass upgrade instructions

  • The 'official' document HP link is to Page 2 - take a look at this.
  • Jump to the bottom of Page 10 (updated) - follow the procedure in the order of Hard Reset

  Reminder: stay calm: there is a device reset, it will not erase your computer.

  • If no joy, see Page 5: procedure - updated / (install HP SimplePass Re)

  Of course, you are welcome to read the entire document.  Understand that this is NOT a document of HP; It is not written in a particular format or order - it's more a collection to a specification.  The smile.

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• TouchSmart HP ENVY 15-j009wm: TouchSmart HP ENVY 15-j009wm does not read USB Flash Drive after Downgrade to Windows 7

  I've demoted installed Windows 7 with Flash Drive but I need help. Windows 7 doesn't read my Flash drive more? He can read my USB keyboard but does not read a USB Flash drive.

  I have no Internet on the computer, so that means I can not update my drivers. And I have a few drivers in my flash drive I want to install, but I can't.

  I read this: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-ENVY-TouchSmart-15-j040us/td...

  It not me any more because I can't access my USB drivers

  Hello:

  Looking at your other posts it seems that you have yourself painted in a corner.

  Since there is no inheritance or the setting USB auto in the BIOS, your only option would be to remove the hard drive, then put it in a USB drive enclosure sata hard laptop, plug in another PC so it can be read, download the drivers there, you need and copy to you user profile on the hard drive removed.

  Chapter 5 maintenance manual provides the procedures of withdrawal and replacement for the hard drive.

  http://h10032.www1.HP.com/CTG/manual/c03733656

  Reinstall the hard drive, run the drivers, and you should be good to go.

  These would be the drivers you need for your model...

  SM bus controller: install this first and reboot.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=cp_127691_1

  USB3: Install these two and restart.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943835&swItemId=ob_139250_1&swEnvOid=4058

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943835&swItemId=ob_133037_1&swEnvOid=4058

• HP Envy 15-j140na: HP SimplePass fingerprint reader incentive is not to connect

  Hello

  I just bought the HP Envy 15-j140na sound of HP. The laptop is fantastic, but I'm having a problem with the fingerprint reader. The computer comes with the simplepass 8.00.57 already installed the version of the software.

  The problem I have, is that once I implemented the simple passage fingerprint reader, it lead me to analyze my impression when connecting windows and I have to log on normally. I checked all the settings and it should be implemented, however there is no prompt. Just to emphasize that everything works fine. I can't sign in Web sites on IE no problem at all using the fingerprint reader. It can be a little frustrating because it goes against the interest of having a fingerprint reader.

  Any help to operate would be greatly apprecieted,

  Bravo guys.

  Kaany_K

• ENVY 17 t-J100 Leap Fingerprint reader seeing Motion?

  My brother has the motion of non-saut ENVY 17 t-J000. And he has a LED indicator to the left of the sensor fingerprint that lights in white or orange when you drag your finger. Which is really nice to know that it has detected your finger when you think that nothing is happening.

  But I just got the Motion Leap of his laptop computer version, and I don't see any LEDS light up when I slide my finger. The sensor works well though.

  So my question is, can confirm one that this model has or that there is no LED indicator as the motion of non-saut feel LIKE? I don't want to lose time to call HP if this model does not have the LED indicator. But if he does, I need to have the unit repaired or replaced before I get it all together at the top.

  Weird that it is not displayed, here's an imgur link, in case you still want to see

  http://i.imgur.com/SUGm57s.jpg?1

  I've seen non - Leap Motion want and it is similar, as you say. Really weird that it does not work, especially since you said that the fingerprint reader itself works. I hope you have better luck with the replacement!

• HP EliteBook 8560w Win8.1 does not fingerprint IE11

  CZE: Hi,

  Vlastnim for laptop HP EliteBook 8560w u Saada jsem provedl update na CZE Win 8.1 Pro x 64. Bohužel in. installation nastroje HP Password Manager 8.0.1.1328 a jeho současti v IE11 přihlašovani nefunguje mi. Přihlašeni počitače funguje v pořadku, ale v IE11 to sice objevi ikóna tohoto nastroje, ikóna problikne, že byl načten, ale do formulaře learn otisk is nic nevyplni.

  I chyba mě, nebo s neni IE11 kompatibilni nastroj u?

  ----------------------------------------------------------------

  Google translation to ENG: Hello,.
  I have a laptop computer Watt HP EliteBook 8560 with whom I made the update 8.1 for Win x 64 in English unfortunately, after installing the HP Password Manager 8.0.1.1328 and part of me does not connect in IE11. Connect you to the computer works fine, but in IE11, well as the icon flashes of this tool icon, fingerprint was loaded, but the form page does not do anything.
  It is a mistake for me or tool is not compatible with IE11?

  Ignore the box below this one. This site won't let me edit or input text from my smart phone without using the code box. I got my fingerprint reader to work in Windows 8.1 (both windows login and in an internet browser) using the blog that I mention in my post at this link: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-J070CA-Windows-8-1-Validity-Fingerprint-Reader/td-p/3025495/highlight/true/page/3 . It's, I believe, the sixth (6th) post by Melissa_01 (me) on the page in the link.
  

  Hey, I got it to work for me. Read what I posted in another thread (page 3) and see if it works for you too. http://h30434.www3.hp.com/t5/Notebook-Operating-Sy stems-and-Software/HP-J070CA-Windows-8-1-Validity-...
  

• HP ENVY 17 laptop PC TS: fingerprint reader

  AFTER THE UPGRADE TO WINDOWS 10 MY FINGER FINGERPRINT DOES NOT START UNTIL AFTER MY LOGIN, I GET MAUALLY, FINGERPRINTS READER DEVICE IS NOT AVAILABLE. AND SIMPLEPASS SOFTWARE GOES TO THE PASSWORD PHRASE.

  Thank you for your advice, sorry I did not take the solution to my problem was very simple, I had to wait for HP put the new update!  Following the solution, I went to HP Support Assistant, the trick here was to goto Support Section and not up to date on my Device option. In the Support section, I clicked on my camera since I went to the Support Center HP technology - software and drivers, then I clicked on check now. and Wallah all the drivers I need to solve my problems... After updating my finger print sensor, I logged in Simple Pass and downloaded the new version. everything works well so far.

• Does not fingerprint after installing Windows 7

  I bought 3 items of T500 with installed Windows 7 Home. With this OS footprint scaner worked properly.

  After installing Windows 7 Professinal, fingerprint reader does not work. All instaled divers. There is no error in DeviceManager. But when I run the software of fingerprints, it is said that scanner is not lit.

  Make sure that the installed driver is actually the one that came with the Lenovo Fingerprint Software and not the one that you got from Windows Update. I've seen similar problems several times where Windows 7 is installed and get fingerprints from windows update driver/software and the software Lenovo to fingerprints do not work because some parts of the software, I got from windowsupdate is left on the computer.

  Which version of the driver of the fingerprint reading is installed on your computer?

  You can try uninstalling Lenovo Fingerprint Software and restart. Then, after the reboot if there is still a driver installed for the fingerprint reader in Device Manager, right click and select uninstall and also check the box that says to delete the driver. You may have to restart again. If you had several drivers fingerprint installed you may need to repeat this step twice. So when Device Manager shows the fingerprint with no check reader driver installed if you have any software fingerprint authentec or authentec truesuite installed under "uninstall or change a program". If you find any uninstall and restart. If you can successfully eliminate all the reader of fingerprints in the device should be listed in Control Panel with no driver installed, you should find any substance of fingerprints or biometrics. Then try to install the Lenovo Fingerprint Software.

  -gan

• HP Envy 7640: HP Envy 7640 Scanner does not work.

  I got a new printer HP Envy 7640. Prints beautifully, but the scanner does not work. I can not make copies, I can't scan something and send it by e-mail or save it in my flash drive, and of course I can't print with my hp pc. I followed the instructions I found in the doctor but it does not work either. I followed the instructions I found on this forum and it does not work either. What can I do?

  I had to go back, because the scanner came broken from the factory. Then they gave me another printer and has so far been working well. Thank you.

• Envy of HP dv7-j020: Fingerprint reader no longer works

  Fingerprint reader has stopped working. I checked for new drivers, and he says he is fully updated. Not sure why it just stopped.

  Hi @JoMama527.

  Thank you for visiting the Forums HP's Support and welcome. I've read about you are having problems with the fingerprint reader and HP Notebook. Here is a link to software to troubleshoot a fingerprint reader. You can start with a reboot of the laptop.

  The software might have to uninstall.

  I hope this helps.

  Thank you.

• HP Simple pass - detects not fingerprint reader

  Hello

  This is my first post so I apologize if it appears in the wrong place. I'll have a problem with the fingerprint reader and HP simple pass identity protection software that came with my Dv6-3121nr. For some reason any all of a sudden since this morning it will not work. There is no light on the sensor, and it fails every time and movement. When I run the single pass software and go to the fingerprint section, it shows the fingerprint reader is not connected. Interestingly, when I go to Device Manager I see no biometric devices listed under there. I read on another thread that some options below biometic devices in Device Manager solves the problem.

  I already tried pass Simple uninstall/reinstall the Recovery Manager and also uninstalled and updated validity sensor but still no go.  Here are some other details:

  Laptop model: Dv6-3121nr

  Operating system: Windows 7 premium 64-bit

  Paleoclimatology sensor DDK version: 4.1.139.0

  I can't find any other information on how to solve it. Can anyone help?

  Thanks a bunch!

  Hello SM1251,

  I looked at your laptop and there is no Windows 8 drivers for it.  Have you tried to install the driver of Windows 7 in compatibility mode?

  1. Visit the HP Support and download the Windows 7 drivers for the hardware that you want to try.
  2. Download the driver to your desktop.
  3. Allow extraction until the complete but close the installation process, when it comes to the top.
  4. Navigate to the C:\swsetup\ folder.  You will see your driver listed here.  They usually have a name such as "sp48918".  Navigate to this folder.
  5. In the folder of your driver, you will see a file "setup.exe".  Right-click on this file and select Properties.
  6. Go to the tab "compatibility".
  7. Click on the box that says "Run this program in compatibility mode dethrone" and also select Windows 7 in the menu dropdown.
  8. Check the box that says "Run this program as an administrator", below.
  9. Save these changes, and then double-click the "setup.exe" to start the installation.
  10. Once installation is complete, restart your PC and check the functionality of the hardware.

  Please let me know if this helps solve your problem.

  Good luck!

• ENVY Touchsmart 15J000: does not start

  My Hp Envy 15 D0D78AV aka the j000

  It has a processor AMD 5750 M and the thing dual graphics.

  Flashing caps lock once every 15 s or indicates that the CPU is not responding.

  I removed the radiator and fan to clean and it starts not since. I bought a new CPU for it and its still does not (yes I put the new Paste on it).

  There was a piece of tape metally who went from the fan on the heatsink that I have more I don't think anything of it. is this some sort of ground causing it to think its overheating?

  I have the power to all the usbs fan works and the HARD drive makes noises so I don't think that the mobo is burned.

  Bassically the screen not turning on it is the fan turns on full speed as usuall and then down and quiet for about 10 seconds or so then gets up to operating speed. and then it just sits there doing nothing just the caps lock blink once every 15 years or more. I don't know what else to do and I can't afford a new laptop and I need for College security literally missed a month ago.

  Help, please!

  Blink codes may look like a bad treatment, but almost invariably, it's really the motherboard. Here you have posted here before that you bought a new processor. Now you have 2 good I'm afraid. And you have this tape to the heat sink. He directs the air on the grid of the fan and without it the laptop will not cool right. But that is irrelevant at the moment until we can get it to the POST.

• HP envy 4 pc does not start

  My hp envy touch ultra smart Book 4 with windows 8.1 does not start. I turn on a blue after the hp logo appears and he did a restart to collect some error information. Restarts, then shows another blue screen saying pc could not start properly displays error code: 0 x 0000001. I have no idea what to do. I tried advanced options on the start menu and none works. Help, please. I'm willing to lose all data and restore the factory settings. Thanks in advance

  Hello

  See if this will help.

  Did you create HP recovery disks or HP USB recovery disc?

  If not, then please consult this HP documenton the recovery of your PC. Select "recovery of your laptop. The instructions are to win 8 but apply to 8.1 Win.

  You will lose all data.

  Have you tried refreshing your PC?

  You can consult this HP document on testing your PC for hardware failures.

  Jaco

  I'm not an employee of ch *.

  HP products:
  810-150se office
  17 t - j000 Notebook
  H8 1380t CTO Desktop
  560z Desktop

  "" "" Please give a "Bravo, Thumbs Up" If the notice is relevant or "accept as Solution" to help other users of the forum having a similar problem.

• HP Envy 4 recovery does not

  Trying to fix a 4 envy for a friend and restore works do not at all.

  Cause:

  Laptop could not do a Windows Update, during one of its automatic restarts it never recovered and sat down at the start screen HP does not have 4 days before I got it.

  I did the following:

  1 attempt to restart and F11 factory restore, nothing

  2. rebooted and press F2 to run the system update, all tests passed

  3 carrier recovery order and tried it, but when I boot it sits HP splash no screen, no response

  Solutions?

  Thank you

  Have not heard of anyone, so I guess I'm on my own.  Former recovery with the new disk several times, were able step software installation only to fail, errors are as follows:

  ChkErrBB.cmd: Detect an error in the PININST_BBV

  ChkErrBB.cmd: Check c:\system.sav\logs\BurnBootWarn.log

  ChkErrBB.cmd: or, visit c:\system.sav\logs\BurnBootMerge.log

  I recorded it on the log file, but since nobody offered to help I did a search for "PINIST_BBV" and found a solution.

  I did the following:

  1. once the installation has failed to restart I hit F10 to enter the BIOS, then F9 for default of the BIOS

  2. I also enabled LegacyBoot in BIOS

  3. the next attempt to make recovery worked!

  It took time, not know not why it is such a difficult thing, a simple recovery.  I must tell my friend to avoid in the future, product HP HP sorry but it was a terrible experience...