ENVY 15-k008ne Notebook PC: my laptop does not completely turn off

Hello

When I have shutdown/Hibernate / standby my laptop, it will turn off completely.

All programs will be closed (when stop or restart) and I think that OS will also close. But the laptop will not turn off. Power LIGHT and fan will stay on.

And when I try to Hibernate, everything is ok, but I have the same problem.

Whenever I have to turn it off by holding the power button, otherwise the battery will be discharged.

After manual turn off, when I turn it on again, everything works correctly:

-If hibernation: OS will continue to last situation.

-If stop: OS works normally without error or warning.

After sleep, OS works from the beginning. Because the data stored in RAM and will be deleted after power off.

Perhaps a portable automatic perevent equipment turned off. All the drivers are up to date.

Is there a parameter/software to check and fix my problem?

Thank you

Hello

Try the following.

Open settings and select System.  Select food and sleep, and then click additional power settings - in the next window, click on "Choose what the power button" in the left pane.

In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '.  Click on the button Save the settings, and then close the open windows and restart the laptop.

When windows has reloaded, download the driver directly from Intel IMEI on the following link, unzip the and run the installer.

https://Downloadcenter.Intel.com/download/26127/Intel-management-engine-consumer-driver-for-Intel-nu...

Once the installation is complete, restart the laptop.

When the machine rebooted, re - activate the quick start and restart the computer once more - let Windows take over completely for a few minutes before checking.

Kind regards

DP - K

Tags: Notebooks

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