ENVY 17-K112NL: fan stil running and power led is on after stopping down

Hello.

After that windows 10 updated my laptop was not completely down.

The screen goes black but the fan still works and supply line is turned on. To turn off, I press the power button for 5 sec.

I tried to update the BIOS to change the BOOT order - doasn can't work.

Can you halp me?

Problem solved. Solution found here

http://h30434.www3.HP.com/T5/notebook-operating-systems-and-software/Windows-10-laptop-won-t-go-into-sleep-mode/TD-p/5171069/page/116

Tags: Notebooks

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