ENVY 5530 e-all-in-One Series: My ENVY 5530 e-all-in-one prints only two pages of a multi-page document.

My newly installed (Jan 2015) ENVY 5530 e-all-in-one prints only two pages of a document with several pages of my HP desk top 500-123ea, windows 8.1. Message on PC "Unable to print document", it's even on Double or single sided printing.  A ran Scan doctor, OK; reloaded software and Firmware from the Hp site. He spent hours and hours of reading the elements of list of support HP; Impossible to talk online with HP. very in angry and frustrated. This HP product seems not as "fit for purpose". I will give HP Feedback after this announcement and rate accordingly. I beleve others have similar experience of this problem. HP is aware?  Is anyone out there that can help?

We gladly invite you.

A Roll-up update is already available since December, although it seems that the description is not being updated accordingly.

Follow the section "get the hotfix rollup for Windows 8.1"in my previous link, which can be obtained by installing the package or by using Windows Update, this is the update that the articale refers... ".

Shlomi

Tags: HP Printers

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    -------------------------------------------------------------------------

    Screenshot of the name of the installer:

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