ENVY 7640 e: scan TO computer device

Computer and printer connected wireless.  Prints and copies fine. Scan initiated computer very well.  The problem is during a scan of the e series WANT 7640.  It will scan pages 2 and after that, the analysis fails.  The network is fine.  The software is up to date; uninstalled and reinstalled.  The printer was unplugged for 3 minutes and restarted.  So far, no treatment of discussion online.  I need to be able to launch an analysis of two sources; the purpose of my purchase.  Thanks for any help.

Hello

Try to do a full restart of the cycle as follows and chck for the difference:

  1. Disconnect the power from your router for 10 seconds, plug back in and allow the router up to 3 minutes to start.
  2. Restart both the printer and then the Mac.

Now try to scan from the printer and check for the difference.

If it persists, you see the scan to the State of the computer as active and in the HP utility Greem?

Tags: HP Printers

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