ENVY dv6-7320el: problems with touchpad

Hello

I'm new here, so I don't know if this is the right place for this question, but here goes:

I had problems with my touchpad, precisely with the two-finger-roll. It would sometimes stop working, but then set a few minutes. Today that work completely collapsed. I have read suggestions on how to solve this problem, I tried the HARD RESET, it did not help, I tried to juggle synaptics in Panel, which did not help either. Now, I have managed to completely remove the synaptics and cannot install it back.

Can someone please help? The two-finger-roll was my main way of getting around, I feel so lost without her.

model: dv6-7320el

Thank you!

Bob

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

Looks like you are facing difficulties to solve problems with your laptop Touchpad

We will surely help you with this

Steps to drain the static charge and load the BIOS default settings to solve the problem

Step 01. Turn off the laptop

Step 02. Disconnect the power/AC adapter and also remove the battery too

Step 03. Press and hold the power button of the laptop for a minute

Step 04. Now re - insert the battery back in and plug again the power supply/adapter

Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS

Step 06. Once you get the BIOS, please press F5 or F9 key to load the default settings for the BIOS

Step 07. Now press ESC/ESC. Save Changes and Exit - Yes

Step 08. Now, please wait until the unit load the Windows operating system

Now please download and reinstall the drivers from the touchpad for your laptop on the Site of HP Support

Please click on this link to find several troubleshooting steps to solve this problem

Please find the screen shot as shown below for your reference:

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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