Envy h8: after Windows 10 reset impossible to reinstall win tv software

I upgraded to windows 10 8.1 all on time and everything seemed fine. Then last week I found that several functions do not work on the PC. As Start button, Windows Store, some of the apps etc etc. Is not too worried but thought I'd reset after having read about it on the Microsoft Web site. Followed the instructions and kept my files but when the PC has finiished I found that all who have been with the PC or software I had installed had disappeared.

I've always had the installation disks for the software I have installed, but couldn't know how resinstall the software preinstalled, when I bought the PC. Most of it I don't mind, but I would really like to reinstall Win Tv7.

I remember vaguely seeing awhile back on the resettlement of the recovery partition software but can't seem to do it now and the HP website has only an update for Win TV for windows 8.

Anyone got any ideas please?

Gordonmac8

Hello;

Let me welcome you on the HP forums!

I read your post about the problems with Win TV and wanted to help - but we need more information.

We need the details of your PC product number.  There should be a sticker with this information on the case.

There is more than one model of your laptop, and we need the specific model number to search for information on this subject.

I personally found the updates of Win10 to be a mixed bag - a work very well, plus have problems, some fail miserably!

The only way to reinstall the HP software that is preinstalled on the PC is to use something known as HP recovery media.  It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

If you are interested in this approach, then let me know - and I'll see if the recovery media is available by using the product number of details of your PC.

As for versions of the software, unless the PC is delivered with Win10 preinstalled HP, even if there is a version Win10 of the HP software, he has no way to download and install it.  So, you would have the same problem.

We can proceed once you provide the information.

Thank you

Tags: HP Desktops

Similar Questions

  • After windows update, I tried to reinstall acrobat adobe XI that installed fine, but when I opened it, the language had changed into a kind of Cyrrilic alphabet. Weird! During installation I choose English as my tongue so have no idea what's going on

    After windows update, I tried to reinstall acrobat adobe XI that installed fine, but when I opened it, the language had changed into a kind of Cyrrilic alphabet. Weird! During installation, I choose English as my tongue so have no idea what's going on here. Any experience with this? I used the same dvd that when I initially installed so should have come out as done original installation in ' English.

    Hi rebrad999,

    Please see the following KB doc on this topic: error 'incompatibility of language between the entered serial number and language of launch Acrobat | Windows

    If the problem persists, I recommend you to uninstall acrobat and reinstall it after you download it from the following link: download Acrobat products | Standard, Pro | DC, XI, X

    Kind regards

    Rahul

  • HP Probook s 4440: lost after reformatting computer network adapter and reinstall Win 7Home Premium 64-bit

    My laptop, HP Probook s 4440, had software spyware and after several attempts to remove it through 2 different software anti virus, I reformatted the hard drive and reinstalled Win 7 Home Premium 64 bit from the Windows CD.

    Now, my laptop cannot see all available networks regardless of if I plug or try wireless.  The network and sharing Center shows nothing to activate when I go in the settings of the card.  Network discovery is turned on.

    In Device Manager, the hardware for the network controller ID are:

    PCI\VEN_1814 & DEV_539A & SUBSYS_1839103C & REV_00
    PCI\VEN_1814 & DEV_539A & SUBSYS_1839103C
    PCI\VEN_1814 & DEV_539A & CC_028000
    PCI\VEN_1814 & DEV_539A & CC_0280

    Can you help me please?

    Hello:

    You need this card wireless driver...

    http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_119873_1

  • Update portable touchsmart HP Envy 15 after windows 8.1 how to remove old files

    I have new envy Touchsmart 15 Notebook PC, I've updated to 8.1, how can I delete old files, as suggested

    Hello

    See the Microsoft document on the following link.

    http://Windows.Microsoft.com/en-GB/Windows-8/how-remove-Windows-old-folder

    Kind regards

    DP - K

  • Pavilion dm4-2180 U.S.: after Windows 10 download impossible to open the laptop or desktop

    Cannot open after download Windows 10. Power of seizure password. Main screen upward. No icons to access. Moved the pointer at the bottom of the screen - it modifies a turning circle. I would like to remove windows 10 and restore windows 7 is not sure on 32 bits or 64. I do not know desktop is 64

    Hello

    Please try to hit Esc first get to the logon screen and using the same password before the upgrade.

    Kind regards.

  • Installation of Windows service does not work after Windows Explorer 9 uninstalling and reinstall Explorer 8

    Installation of Windows service does not work after Explorer 9 uninstallation and reinstallation of 8.  I followed several suggestions on this forum, but still no luck.  I ran the SFC system twice, who told me he had corrupted files.  "Some have been repaired and some might not be."  I then went in the event viewer after a start to the top and he stated that the 'Adobe APM service' is not found.  Also the "hpqddsvc' and the 'gupdate' is not found.  He tries to install something every time I start, but he abandoned.  I checked whether the system is on and disabled.  It's on.  There are a lot of small problems, but my main concern is the Adobe program.  I tried uninstalling and reinstalling Adobe, but still get an error message that the Windows Installer Service could not be accessed. Other suggestions?

    Hello

    I suggest you follow the link and check.

    How to troubleshoot issues that may occur when you install, uninstall, or upgrade one program on a Windows computer

    http://support.Microsoft.com/kb/2438651

  • Impossible to reinstall the c8180 software

    Hello

    have tried to reinstall the c8180 printer software but get the following error

    the installer has sufficient privileges to modify the file in c:\windows\system32\spool\drivers\w32x86\3 hpfax.ini

    have full administrator privileges and also led the installation as an administrator. Have followed all resolutions hp online but nothing worked.

    Any help appreciated

    Hi jimmyh35uk,

    No, I wouldn't delete all of the files in your windows directory. It seems that you have a few problems of operating system on this computer. If you are unable to install the printer after you perform the steps of scrub provided in the Message 2 of 8 then you will need to back up your data files on this computer, and then run a full system recovery. This will place the PC to the way it was when you bought it. After recovery finished, install the printer before installing any additional software.

  • Impossible to reinstall Win 7 partition recovery on Inspiron N5110

    I've read a lot of posts on this topic, but have had no success. I did this sort of thing for many years... very frustrated right now. This machine is a desktop of my church. Someone slammed the touchpad left click key and he stuck a couple of weeks, and so the machine would then be only beep repeatedly started and not finished to start because of the continuous key contact. I ordered a new set of rest-hands/touchpad and in the process made a recovery of data on the HARD drive to save the important things. HDD dx has this time showed no problems, and the recovery partition was there (btw... the N5110 is the biggest PITA I've never had to get on the HARD drive). In any case... the new palmrest cpl came this morning. I replaced it and then the operation seems normal in terms of keyboard, touchpad, etc and machine headed (no beeps) start, the machine will still not end a start-up or recharge it from the recovery partition. The operating system is Win 7 Home Premium. I did the following:

    1 unplug the power, removed the battery and held the power for 30 seconds button to clear the BIOS.

    2 reset the BIOS by default.

    3. to run the Dell diagnostics, which took a while, but came back to each count.

    4 tried 'Repair your computer' of F8; It displays the progress bar "Loading Windows files", and then briefly the Green Windows progress bar, then the screen goes black and the rest this way... forever.

    5 tried to start in Safe Mode; shows the process of loading, but crashes before actually starting.

    6 tried to boot normally. Watch "Starting Windows" and then hangs at the splash screen.

    7. I had licensed instance has left on my Win 7 Ultimate full personal drive and tried a clean install of boot from the DVD. Basically, the same behavior as in #4.

    8 tried Ctrl/F11 and got nothing.

    I could use some comments here. Don't know what to try next, or if it is to beat the proverbial dead horse.

    It has supported. I swapped the HARD drive, reformatted and did a clean install of my own DVD (I had one instance of license on the left) and it is now very much rework.  I had already replaced the rest-wrists/touchpad Assembly as I had mentioned earlier, etc. because of a damaged left click button; While the HARD drive tested OK via Dell full test and Win 7 chkdsk, data recovery programs include professional I use found problems with it. It seems that it was a problem caused by an update Avast or Win 7 from earlier in the month. If the Secretary of the Church had made its update because it is supposed to, the aswRvrt.sys question probably would not again surface and taken care of via normal update one more reason... to get people to do their updated when it should be done and not put it off.

    Thank you for your attention.

  • wireless printer shows offline and impossible to reinstall the printer software

    original title: offline wireless printer

    my printer is offline and it wont let me not reinstall the software? I also restored the computer to a date where he worked and which did not help... It works when I plug in the usb cable, but not through the wireless... but my Wi - Fi works on the laptop... operating system 64-bit of Windows 7

    Hello

    1 did you recent hardware or software changes to your computer before this problem?
    2. what exactly happens when you try to install the printer software? You get the error message?
    3. what exactly happens when you try to print by connecting the wireless printer?
    4. What is the brand and model of the printer?

    Uninstall the printer drivers and related software, and reinstall them.
    Reference:
    http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program
    http://Windows.Microsoft.com/en-us/Windows7/install-a-program

  • laptop keyboard stopped working after Windows update.

    have a toshiba satellite A505 laptop and the keyboard stops working after Windows Update reboots. We reinstalled Windows 7, which fixed the problem until the updates have come. Now the keyboard is unresponsive. Sounds like a software problem, no material. Also checked the keyboard drivers that are up to date.

    As a first response, go to the control panel, device, keyboard, keyboard Manager and right click, uninstall it and let it rediscover Windows and then reinstall it.

    It suits it much of the time.

  • Need to reinstall win 8.1 after a disk crash

    After an accident, I need tot reinstall win 8.1. There is no disc supplied with my XPS 8500.

    If I want to download the software preinstalled on Dell support website, it seems that there is nothing happening.

    On my Dell there is also a kind of key OEM product so I can not use any other disk install...

    What can I do? Thanks for a response.

    You must use the generic key if the system came with Windows 8.0 and install with Windows 8.1 due to the poor design of Microsoft. For a system that came with Windows 8.1 your BIOS SLP key is automatically entered with 8.1 Windows media.

    The brackets must be bootable.

  • No 1110ea audio envy 15 after installation of windows 8 64 pro

    No sound on my 1110ea envy 15 after installation of windows 8 64 pro.

    Maybe the audio drivers hp are repaced by victory 8 drivers?

    ass pls

    Hello

    Try the driver from the following link and see if it works...

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us & LC = on & DLC = in & softwareitem = ob-113849-1

  • HP Envy x 2 g030ea: cannot reset to factory settings

    I improved this tablet to 10 Windows.  I am trying to reset it but the message "Configuration change was requested to identify this TPM computer.  He goes on to say to press < vol_up > to clear the TPM < vol_down > press to reject this change and continue.  I pressed F10/flight to the key and nothing happens.  How can I contunue?

    Belzona

    Hello;

    Let me welcome you on the HP forums!

    Once you upgrade an existing Win10 computer, the HP recovery feature does more: HP Recovery Manager blocked after Windows 10 Upgrade - HP Support Forum's - 5170752

    The ONLY way you will be able to reset your PC now using HP recovery media.

    It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.

    You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

    Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update". If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.

    Or, if you prefer, you can do the same by contacting HP Customer Service:

    If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
    ---------------------------------------
    However, HP customer care is generally not available on weekends, so you will have to wait until Monday to contact them.
    ---------------------------------------

    If HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

    Good luck

  • HP envy 700-414: HP Envy 700-414 Windows 7 driver network controller says I don't meet the minimum requirements

    I recently installed Windows 7 on my hp envy 700-414 and missing a lot of pilots. A user by the name of banhiem gave me a link to download the drivers of a 700-230 hp envy. After I did it, I clicked on another link, it gave me to install the Realtek network controller. Whenever I tried to install the driver, it would tell me that I did not meet the requirements. Other drivers work fine now, except the network controller. The steps on how to fix this error would be greatly appreciated.

    Hello:

    See if this card wireless driver works...

    The package contains the Broadcom wireless LAN drivers and utility which are required to enable the LAN adapter wireless Broadcom integrated in the supported models that run an operating system supported.

    FTP://ftp.HP.com/pub/SoftPaq/sp70501-71000/sp70888.exe

  • Windows XP PC freezes after Windows Update November 11. 2009.

    Our two identical Dell Vostro 410 PCs with installed WindowsXP SP3 image no longer work correctly after Windows Installer update yesterday (Wednesday 11. November. They will work in Mode without failure. However, mode normal, we get after the opening screen session and during the major part of the process is started, then the hourglass stays on for a time abnormally long. If we let the PC in this State for 5-10 minutes ago all of a sudden a beep and the computer freezes. A soft reboot is impossible at this stage, therefore, turn off the machine. No idea what could be the cause this problem and how to fix it?

    Initial reports indicate that it affects Windows XP systems with an ATI Radeon HD 2400 card.

    Solution: uninstall the update after the start in safe mode, driver ATI upgrade to the latest version (9.1, published on 22/10/2009), and then reapply MS09-065/969947

    Try it, report back.

Maybe you are looking for