Envy laptop: my notebook of envy not turn off when I stopped in Windows 10?

Hi all

I tried everything to get my HP laptop work properly.  I am a computer programmer and my laptop not stop using the power HP power and sleep, using Windows 10.  I have to update the display driver, I tried different settings in the HP power settings and still no luck.  I have never seen anything like this before.  All my drivers are updated etc.  I'm about to give this thing!  When I select my phone stop Windows 10, should close and doesn't have the power button / light on.  When I try to go back on my laptop, it is dead and I hold the power button for about a minute before it turns off so I can restart the laptop?

Thank you

Mark

Hi Mark,

You've already tried this, but if not, it's definitely worth it.

On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

You can use the following method to install an earlier version of the driver IMEI.

Download driver IMEI on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

Disable your wireless card (should be f12 ).

Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

When finished, restart the laptop.

If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

https://support.Microsoft.com/en-GB/KB/3073930

Kind regards

DP - K

Tags: Notebooks

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