ENVY m6-1205dx freezes when moved

In may, I bought a laptop from m6-1205dx WANT, and it is so far worked very well for me. However, last week, she began almost every time that the computer is moved physically freezing - there is no error message, the system just hangs and it is necessary to manually restart using the power button to get an answer out of him. It is definitely a hardware problem - I have the same problem on 64-bit Windows 8 and Ubuntu 64-bit 13.04.  The research I did on the Internet indicate that it is probably either a bad connection in the system, a bad hard drive or a crack in the root of the hair in the motherboard. I eliminated the possibility that it is the battery - I took out the battery and ran on the current system and the error still occurred. I ran a diagnostic test fast at startup via the F2 shortcut, and it found no problems with the material, which seems to suggest that it is not a cracked disc tray - this suggests a bad mother or a bad connection. The system is still under warranty, so although I am comfortable working inside the computer, I would rather go browse around inside to see if it's something as simple as a stick of memory let go if it will void the warranty. How can I go on diagnosing this problem?

Hello

You can certainly try remove and re-seating the memory modules - see Page 63 on the guide below.

You can also remove and re-connect the HARD drive.  As well as disconnecting from the system board, I would also suggest re-allocation of places the HDD adapter - Page 57.

Guide to maintenance & Service-M6-1200.

Anything more invasive (ie remove the system board, etc.) would almost certainly result in the cancellation of your warranty, so my best advice if the foregoing is not to fix the problem would be to contact HP and arrange for repair under warranty.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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