Envy of HP dv7 - 7323CL: HP driver not available for my laptop after the WIN10, now said to use Windows updates
I think I got this, just need confirmation, before I was going to HP.com to find udpated pilots, then site Web HP said if computers purchased after August 2013 have been tested, I think you could get the updates via the HP with WIN10 site. My pc model was purchased in February 2013, it seems now that I have WIN10 there is no drivers for me page to go it says that I need to go to the updates of Windows. Before I upgraded to 10, I was 8, and I had full access to the drivers download through HP.com page. However, I think I understand now, I had a problem with the Norton Removal Tool, after using it, it makes my pilot biometric and disabled the Windows Hello to WIN10 - the reader of fingerprints for a connection. The pilot appeared to be corrupted and I needed to just reinstall. I finally found an old forum via HP where someone has had the same problem that I did and they are found to include a link for the driver, and it worked for my model of laptop and solved the problem. After some tests, I uninstalled the driver and learned at that time, after the driver is uninstalled, I can go to Windows Update and it will search and find the driver that I uninstalled and offer me the download to reinstall. That's cool. So, I understand now that even now if the drivers are not available for my model via HP.com, I can now just do a search through Windows Update and it will fix the problem, only after that I uninstalled it through Control Panel, Device Manager, once I uninstalled, restarted the computer, then did the updates of Windows It downloaded the driver, like when I went to the Control Panel, Device Manager, I saw the biometric driver in good working condition. This is the case now with who need driver updates / reinstall? (Note: to update the drivers, I know too much, you can go to control panel, Manager of devices, and then click the driver and select Update driver software.)
Hi @MVP1 ,
Welcome to the Forums of HP Support! I have, I understand that you are concerned about Windows 10 updtaes. I'll be happy to help you.
You are right. Microsoft took the drivers for this computer. All updates will now come from Microsoft.
If you need help, let me know and I will gladly make all that I can to help you.
Please let me know if that solves the problem by marking this post as "accept as a Solution.
To simply say thank you, click the Thumbs up below!
Thank you.
Tags: Notebooks
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