Envy of HP dv7-7332ea - System Restore does not work on windows 8

Hey there,

I recently bought this machine about a month ago. I used the Windows 8 System Restore feature to restore my pc to a previous state.

However, after running it, I got a message saying: it failed and to ensure my anti virus is disabled. Accordingly, I have disabled Norton and tried again but it still does not work.

Previously, the only problem I had with the pc was that he locked himself completely and therefore I turned off the machine that I have been unable to close.

When I rebooted, HP Support Assistant could not run and so I uninstalled and then reinstalled from website theHP. It is now resolved. The thing is I'm a little scared that something is wrong with the machine that is the reason why I think that the system restore does not work.

I'm a newbie on the computers here. Could you please give me some advice to diagnose if there is nothing wrong with my machine and fix the system restore?

See you soon,.

Damon

Hi Damon,

Norton is a component called 'Tamper Protection' that should be disabled before a system restore can be performed - for more details on this topic, see the following link.

Disable self-protection.

Kind regards

DP - K

Tags: Notebooks

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