Envy of HP dv7-j020: Fingerprint reader no longer works

Similar Questions

• Fingerprint reader no longer works

  I'm a dv7-7250us, which is less than 1 year old.  It came with Win8.  I installed Win 8.1 beta and everything worked well.  When I installed the 8.1 final, I had to reinstall a bunch of my apps.  Once the dust settled, I found that my fingerprint reader no longer works.  No light show.  I reinstalled the driver but no joy there.  I have searched the SimplePass software but can't find it on my computer.  BIOS is F.28.  Prod # is C2H71UA #ABA.  Appreciate any assistance.

  TerrySchn

  Have you installed later validity pilot displayed on your Support page?

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-109892-1&CC=US&DLC=en&LC=en&os=4158&Product=5316947&sw_lang=

  Support page seems to be missing most recent SimplePass:

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63224.exe

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Fingerprint reader no longer work after suspend P70 - W10

  I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

  Hi Paubach,

  Try the latest driver touch fingerprint. The version of the driver ID is "5.01.307.26(driver jour 10/05/2016)". " It already exists in the Windows Update server.

  You can get it by the following steps: open Device Manager > biometric devices > Synaptics WBDI (its PID is 0090) > right click, and select "update driver software...". ' > choose 'automatically search for... ". ", then Windows installs the driver 5.01.307.26 for you.

• Fingerprint reader no longer works on dv7 - 7373ca Windows 8.1 (64-bit)

  Hello

  I'm a dv7 - 7373ca and I installed 64-bit Windows from 8.1 to this topic. I can't seem to be able to operate the fingerprint reader. Before I formatted the computer, he had Windows 8 64 bit on it and the fingerprint reader worked perfectly.

  I installed the driver fingerprint sensor fingerprint validity provided here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en... (i.e. sp58900)

  It doesn't seem to be a HP SimplePass software available for download in the on the support section of this model for Windows 8.1. So I have downlaoded the more recent for the same model but for Windows 8. (i.e. sp63224)

  Even if HP SimplePass software opens and, in my view, there is a problem with the drivers because the light next to the fingerprint reader does not illuminate and HP SimplePass says he has encountered a problem.

  Could you please help me solve my problem?

  Thank you very much

  Alex

  Well, I'm done. I installed all the other drivers, Windows Update and installed my programs. Everything works perfectly. I don't know what the problem was after my first installation of Windows 8.1. The only thing I did different in the second installation was the order in which I installed everything. Install the fingerprint sensor driver validity above all the rest, it seems to have solved the problem. That's what I would do if someone has the same problem. Install the drivers before the Windows Update.

  Thank you for your time and help,

  Alex

• Windows 8 fingerprint reader no longer works (need to Flash the BIOS to fix)

  I have a DV6-7014nr bought around September of 2012.  I have upgraded to WIndows 8 when it first came out.  I had no problem with the reader of fingerprints on Windows 7, but do not use for a long time.

  As the subject says.  I can run it for a few weeks (on Windows 8), and the fingerprint reader stops working.  None of the biometric devices are listed in the Device Manager.  If I try to load the driver, it does nothing, as if the player is simply not there the responsibility of the driver closes just (with no message).

  Peripheral Biometirc in the Panel control says there is no biometric device found and simplepass opens without the fingerprint reader recognized.

  The only thing that solves this is my BIOS which comes Insyde to re-flashing. It is noted in the setup of the BIOS relating to biometric devices.  I have just discovred that BIOS update solves a problem because there was an update that I applied.  Have to reapply the update of the BIOS to fix this seems excessive to us.

  Added March 29, 2013:

  I just re-applied the BIOS two days ago and already the figerprint teader plug working again.  I tried a hard reset (because I saw that as a solution previously, and it is easier and faster to re-flashing the BIOS).  Who has shut down, remove the battery, now the power for 30 seconds button, boot the system without the battery.  He has not fixed the problem and I can't even understand why the fingerprint reader keeps disabling.  A re-BIOS flash solves the problem, it seems that the problem must be with the BIOS software.  Oh I also had turned off the "Allow windows to turn off the device to save power" for the biometric device before he went kaput.  It doesn't stop of is suckier.

  There must be a better way.

  Thank you

  Hello cjwh888,

  Try to restore your BIOS then use Recovery Manager to restore your software and drivers.

  Please let me know if it helps.

  Good luck!

• DV7-4073nr - fingerprint reader does not work after the upgrade to HP Support Assistant

  Hello

  I have a problem right now. The HP support assistant suggested that I had to upgrade the software of fingerprints to be upgraded and I did it without delay. Restart, the drive does not work. Windows 7 says it's a bad data. no password HP does. What should I do?

  Turn the computer off, and then once you turn on, keep the F8 key several times to load the "Windows Advanced startup options" screen. In this screen either select mode safety/Safe mode with networking and log in to your user account by entering the password manually.

  Once that is done, do a restore of the system through the control panel and restore your computer to an earlier date, whenever it was working fine. Once the restore process is done, change the settings for HP Support Assistant auto do not install updates

  

• ENVY 15-k006tx: does not fingerprint reader

  Recently, I upgraded to win 10 (64-bit) Home from 8.1 to win.

  Since then, he had problems with the fingerprint reader.  I can start the machine by sliding my finger, but after the screensaver login screen, I couldn't. From there, I could use only PIN or password when connect you. In the end I had to disable the fingerprint reader.

  Yetserday I handed my machine to win 10. After that the fingerprint reader does not work on my machine together al. It doesn't show any option for fngerprint anywhere

  Manager of devices will display a yellow mark excalmation on sensors Synaptice FP.

  HP simple pass does not show me the option of fingerprint.

  I tried to install the driver from the HP site but once again, but it was of no use.

  Would appreciate if you can help me with this.

  My cell phone product is that j2c51pa #ACJ and serial number is [removed personal information]

  @Reeps

  System:

  HP ENVY 15-k006tx notebook PC

  You have not said; I guess that you install the following driver:

  File name: sp72143.exe

• HP ENVY 17-j070ca: does not fingerprint reader

  I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader has stopped working. I tried to run the program several times, but he also refuses to start. I reinstalled all the drivers and have used the Task Manager to close on everything which can cause the program starts do not.

  SyberFox

  Welcome to the Community Forum of HP.

  Your laptop support site:

  HP ENVY 17-j070ca laptop drivers

  I wonder if your system is an upgrade (Windows 8 for Windows 8.1); There is no a SimplePass program listed for the OS Windows 8.1.  Upgrades can be tricky - SimplePass runs very well on a system upgrade, and then - poof!  Not-so-good.  IF your OS is an upgrade, the following may or may not be as useful - however, we invite you to take a look at the following and I hope it helps.

  Open the file > click Download > click 'open in Adobe Reader.

  HP SimplePass upgrade instructions

  • The 'official' document HP link is to Page 2 - take a look at this.
  • Jump to the bottom of Page 10 (updated) - follow the procedure in the order of Hard Reset

  Reminder: stay calm: there is a device reset, it will not erase your computer.

  • If no joy, see Page 5: procedure - updated / (install HP SimplePass Re)

  Of course, you are welcome to read the entire document.  Understand that this is NOT a document of HP; It is not written in a particular format or order - it's more a collection to a specification.  The smile.

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• Fingerprint reader has stopped working after update vV1.0.3.49

  I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since my fingerprint reader has stopped working.
  The software opens but usually recognizes my fingerprints and can not connect any other way.

  Have uninstalled and reinstalled several times and same result.

  Device Manager says device works ok.

  May I ask what model phone you have and what system do you use?

  Probably, you need to delete stored fingerprints and after restarting again, you should try to register new fingerprints using the software update of fingerprints.

  Have you tried that?

• Envy 17 - T n100: Finger Print Reader does not work

  I have a new machine.  The fingerprint reader does not work, no light, no response.  I uninstalled the device in device manager, rebooted and reinstalled, still no response.

  Has sought to pass Simple software but could not find it.

  Where should I go from here?

  Hey!

  Did you uninstall the driver of the fingerprint in before Device Manager?

  To use the download I you provided, you will need to uninstall the driver again.

  • Open the Device Manager
  • Search for biometric devices
  • Under biometric devices, look for the device (called Validity Sensor sensor AuthenTec)
  • Right-click on the fingerprint sensor
  • Click on uninstall
  • Restart your computer.

  Here's a download for the fingerprint reader. This download sp71729.exe might work for you.

  As a last resort, you can try:

  • The steps as a solution in the thread of scan fingerprints of validity does not not on Windows 10.
  • Uninstalling HP SimplePass completely,

  Thank you for being a part of the community of HP. Please let me know if that helps solve the problem by marking this message as "accept as a Solution. If you need more assistance let me know and I will gladly do all that I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  Thank you!

• Pavilion dv6 fingerprint reader has stopped working

  My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

  -----------------------------------------

  Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

  "Where you go, there you are."

  Hi Mikey,

  Looks like you're running the Digital Persona of SimplePass flavor.

  Two things to consider / try, in order.

  If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  =====================================================================================

  The pilot, from your Internet site:

  Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  I hope this helps!

  It's my pleasure to help.

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• on dv6 fingerprint reader has stopped working after installing Norton 2012

  Fingerprint reader has stopped working after installing Norton Internet Security 2012 on both of my notebooks from HP.

  Product name: HP Pavilion dv6

  Operating system: Windows 7 64-bit

  Error message in Device Manager under biometric devices in Device Manager displays an exclamation mark beside validity sensors (WBF) (PID = 0018). The following message is under the general tab: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  Driver is present and seems to be up-to-date.

  Appreciate your help.

  I have finally isolated the problem of my software lack of HP dv6 fingerprint reader. I think Norton Removal Tool, available online at www.symentec.com/nrt, was the reason. I am sure this conclusion because the exact same problem occurred after I installed Norton Internet Security 2012 on laptop HP same as my wife. I tried, in vain, to uninstall and reinstall the driver for the biometric fingerprint device provided by Validity Sensors, Inc.

  After spending a day and a half to try to "solve" the problem, I decided to restore my system and go back to the prior agreement of the point of the installation of Norton. Thank you HP to make this process quick and painless. Don't forget that if you installed anything after the restore point, it will have to be reinstalled.

  Fortunately, there's a less intrusive on CD of Norton removal tool. This utility uninstalls an older version of Norton you are requested to restart and then installs the latest NIS. It is a method of removal safer that wide brush offered by the Norton Online link, which wipes everything remotely suspect.

  After reinstalling Norton Internet Security 2012 from the CD, everything works as it should, including the fingerprint reader.

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.