Envy to 110F D411: scanning envy me with Mac.

Scan to computer (MAC) was Ok when I first bought envy 110F D411 model SNPRH-1101

Now, I'm not getting a connection, can't activate the analysis on the MAC,

Commputer not found shows on printer

It doesn't seem to be a driver for my model D411 only D411a etc.

I tried D411a but doesn't seem to help

Include D411 and my model number is not as a product

total inability to get any interactive help on the Web - it does not seem to exist


Hey @tony59, thank you for taking the time to join the forums of HP, I would be happy to help you! I understand that your scan of the computer was working before, but now you can not establish a connection.

We will restore the printing system, repair disk permissions and add the printer:

Reset the printing system

  1. Click on the Apple icon and then click on System Preferences.
  2. In the hardware section, click on Printers and Fax/Scan. The Print & Fax/Scan dialog box opens.
  3. Do a right click (or Ctrl + click) in the left panel and then click on reset printing system...
  4. Click OK to confirm the reset.
  5. Type the name and the correct password.
  6. Click OK to reset the printing system. The printers and Faxes dialog box shows any selected printer

Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

Fix permissions of the drive for 10.10 and lower

  1. On the Dock, click Applications, then utilities.
  2. Double-click disk utility.
  3. Highlight your hard drive / partition on the left (by default this is "Macintosh HD").
  4. Click repair disk permissions at the bottom of the window.
  5. Once the repair is complete, restart the computer and download and install the printer HP for OS X drivers.

Fix permissions of drive to 10.11 El Capitan

  • Click on your desktop so that it is written next to the Apple Finder icon, and then click OK (you will see this next to the Finder after file, edit and view).
  • Under Go, click Applications.
  • In Applications, select utilities.
  • In the Utilities folder, you will see disk utility, double-click on this icon to open the disc utilities.
  • Click on your hard drive, and then click first aid. Click OK to allow it to run.
  • Once the repair is complete, restart the computer and download and install the printer HP for OS X drivers.

When you add the printer, please ensure that you use the HP driver.

  1. Select Add another printer or Scanner
  2. Select the printer that you add, and next to the 'use', you can select the printer driver

Please let me know if that solves the problem by clicking on the accept button Solution below. If the problem persists, let me know and I will do everything I can to help. If you need assistance, please indicate your version of Mac OS X on your answer, thank you.

See you soon!

Tags: HP Printers

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