envy TS m6 Sleekbook: unable to connect to the internet

I can't connect to the internet.  I've had this laptop for 3 years and no problems until now.  I tried to connect via an Ethernet and wireless.  Both have active connections (full bars in wifi), and everything seems fine with them.  No problem, run the network troubleshooter utility.  The problem is when I try to run a program that requires an internet connection (google chrome, microsoft outlook, etc.).  No program will establish a connection.  My browser expires whenever I open it, outlook cannot download emails, etc..  When I try to start solving the problems of internet connection, I get the following message: "Web site (www.microsoft.com) is online but does not respond to connection attempts." This error is listed under the error "Troubleshooting could not automatically solve all the problems."  All other devices in my house (tablets and computers) have no connection problems.  I use AVG Zen to my firewall and virus and protection for more than a year without any problems.  No recent change in the software, hardware, or configuration.  Thanks in advance for any help.

Hello @navynuc235,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I came across your post about the connection problem and wanted to help!

For starters, can you provide me with the product number of the laptop?  Here is a link, you can use that will help you find your model and product number: How can I find my model number or product number?

You have the same problem when connected via the ethernet cable?  Or is it only happens with WiFi?  Try to scan your system for malicious software.  You can use this tool to help you, if necessary: Malicious Software Removal Tool

Then try disabling your AVG and see if you still have problems connecting.  If you're still having problems, then try to review the following document and let me know how it goes:

HP PC - Troubleshooting wireless network and Internet (Windows 10)

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Kind regards!

Tags: Notebooks

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