envy20 HP touch smart H3Z91AA: DESKTOP/TOUCHSMART from HP ENVY 20 No. SOUND

HE DIDN'T THERE WAS NO SOUND WHEN I TRY TO WATCH YOU TUBE VIDEOS.  PLEASE HELP TO SOLVE THIS PROBLEM OF HIS NO..

Hello @terri-2,.

I understand that you are having problems with the sound doesn't work is not on your desktop PC HP ENVY 20 running Windows 8 when watching a YouTube video. I provided you with a few steps, you can try below:

Step 1. Make sure that the video is not muted in YouTube and Facebook.
Step 2. Close all open Internet Explorer Windows
Step 3. Office Open Internet Explorer. Go to tools, Internet Options
Step 4. Select the "Advanced" tab
Step 5. Scroll down to the 'Multimédia' heading
Step 6. Make sure that "Play sounds in web pages" is checked
Step 7. Click on 'OK '.
Step 8. Restart Internet Explorer. A test to see if the sounds will play now

In addition, if you still have the audio problem I am you providing a link to the Adobe Support page: steps to troubleshoot Flash Player on Windows 8 as well as the Flash Player Help page.

Please re-post if you need extra support. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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