Envy4500: Computer says printer is offline and will not print, but it's online

Similar Questions

• Printer is offline and will not print documents

  Printer is offline and will not print documents, the rocker switch "Printer offline" option is not available and it is constantly check on 'printer offline '.

  How can I fix this so I can print the necessary documents?

  Hello destiny.

  Welcome to the Microsoft community. I appreciate your efforts to resolve the issue. I will certainly help you with the problem you are experiencing.

  The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would be grateful if you could help me with more information.

  • Is the printer connected directly to the PC or it is on a network?
  • What is a printer wired or wireless?
  • What is the brand and model of the printer?

  Try the following and see if it helps.

  Method 1: Disable Antivirus

  If you have installed any third party such as antivirus or firewall security software, I would say you temporarily disable and check if it works.

  Disable the anti-virus software

   

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

  Method 2: Update the drivers for your printer.

  For more information, see these links:

  Updated a hardware driver that is not working properly:
  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  Find and install printer drivers
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  
  Method 3: Restart the print spooler service.
  You must be logged on as administrator to perform these steps.
  a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
  b. double-click on Services.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. right-click the print spooler service and then click Properties.
  d. on the general tab, next to startup type, make sure that automatic is selected.
  e. If the service is not already running, under Service status, click Start and then click OK.  If you are prompted for an administrator password or a confirmation,
  type the password or provide confirmation.

  If nothing works, then manually add the printer to the local port and check.

  Method 4: Manually add the printer to the local port.

  a. go to control panel and click on devices and printers.
  b. click Add a printer, and then select Add a local printer. Click on create a new port. The default value in the drop-down list is Local Port. Don't change that.
  c. click Next.
  A dialog box appears for you request that you enter a port name. Type the name of \\computer name\printer.
  d. type your user name and the name of the printer (name \\PC\printer)
  e. click ok and exit.

  See also:
  http://Windows.Microsoft.com/en-us/Windows7/share-a-printer

  http://Windows.Microsoft.com/en-us/Windows7/file-and-printer-sharing-frequently-asked-questions

  Hope this information was useful. Let us know the results once you have tried these methods. We will be happy to help you further.

• My MX430 keeps going offline and will not print

  My MX430 is set up for wireless printing and keeps going offline and will not print.  I reinstalled the software several times, and it continues to be.  This is my only printer and is defined as the default value.

  Hello sallyb.

  Printer offline may indicate that the printer driver is not configured correctly.  Please, try the following to resolve the problem:

  1. click on start.

  2. click on Control Panel.

  3. click on hardware and sound.

  4. click on devices and printers.

  5 right-click the MX430 printer, and then click printer properties.

  6. click on the Ports tab.

  7. make sure that the check mark is on the port that begins with CNBJNP, then click OK and try printing.

  If the port CNBJNP was already selected if please try right click on the MX430 printer and click on see what printing.  When the queue opens, click on the printer and uncheck on use printer offline by clicking on it, then try to print again.

• c 510: hp estation 510 is offline and will not print

  recently changed wireless carriers, and now my printer is not working.  the screen of the computer says printer is offline.  the printer says its connected to the wireless network.  Help!

  I uninstalled the printer from my computer and then reinstalled.  It worked!

• Printer has gone offline and will not now come online

  I have a printer HP laserjet P1600dn running on a hp with Windows 7 {64-bit} touchsmart520.  The printer is online when I went to bed last night; She is now in offline mode and will not come back on line.

  First thing I tried was to change the USB port.  Without success.  Then I changed the usb cable.  Without success, I pulled the power plug, waited 30 seconds and plugged in.  Nothing.  After each step, I restarted the computer.

  I am at a loss.  Someone at - it any other ideas?

  Hi eyore15,

  I understand that your LaserJet Pro P1606dn went "offline" and now you can't get the error cleared. I will do my best to help you with this problem.

  In this document for "Printer is off-line" Message appears on the computer and the HP printer does not print, are steps to resolve the error offline.

  I hope this information helps, please let me know how things are going.

  Thank you

• MX492 keeps going offline and will not be airprint

  I bought a new Pixma MX492 and a new imac with ver El Capitan 10.11.4. I installed the wireless printer and was able to print from imac and also airprint from ipad.  But continues to go to the printer offline, on the imac and ipad (don't get the message "no printer found airprint") and after I have turn the printer off and on again it will print but then will be distributed offline. Help!

  Hi Bobt53,

  Disabling the IPv6 setting on the printer may resolve connectivity encountered problems.  To do this, please follow these steps:

  1. Press the Setup button on the printer.
  2. Press on the button until the device settings appears.  Press OK.
  3. Press on the button until that network settings appears.  Press OK.
  4. Press on the button until other settings is displayed.  Press OK.
  5. Press on the button until TCP/IP settings is displayed.  Press OK.
  6. Press on the button to select IPv6.  Press OK.
  7. A message scrolls on the screen.  Press OK.
  8. Press OK to enable/disable IPv6.
  9. Press on the button to select inactive.  Press OK.

  If you continue to have problems after disabling the IPv6 setting, we ask that you call please 1-866-261-9362, Monday - Friday 10:00-10: 00 ET (excluding holidays).  A Canon technical support representative will be happy to help you.  There is no charge for this call.

• Google mail is taken offline and will not return.  How to remedy this?

  I have a new MacAir.  I recently updated to the account of Google browser to use as the source for my gmail account.  Since its acquisition last week, he regularly went offline for recovery of emails but reappeared after several minutes (and through procedures online reactive which, so far, have worked) and I can't understand how to bring it back online.  The gmail account and emails are accessible via the web using the gmail account and password that worked in the past, but everything I've tried has failed to download in the Mac Air has not worked since.  Gmail downloads work on all other products Apple, including Mac, iPhone and iPad.  Only the new MacAir is causing problems.

  Messaging uses two servers, a sending server and a receiving server. When you initially configure Apple mail, he pretended that they are the same and tries to use the same credentials for both.

  Sometimes, the problem is only to the sender, or only in the receiver.

  Mail > window > connection doctor...

  ... will show you the status of each independently, so that you can go right tot the source of the problem and fix it by clicking on the red light, as appropriate.

  If you pick up mail on multiple devices (you mentioned an iPhone and iPad) you will want to choose Protocol IMAP rather than pop.

• my printer says offline and will not print. How can I get this back online?

  I tried to reinstall my printer. I also tried have disconnected and reconnected everything in.  I tried to turn my computer off and turn it back on and it still says disconnected and won't pring

  Try opening your control panel, click Printers and right click on the printer in question and choose printer use online, which takes at least my printer from offline on loan...

• My MX432 keeps going offline and will not print.

  It is connected wireless. It worked just the other day. It is now offline. I rebooted the printer and the computer. In the past, by restarting the computer solved this.

  I Win8 (unfortunately). It is not defined for use in offline mode. The port (WSD-423...) is made for this (my only) printer.

  Hello.

  Uninstall and reinstall the drivers should fix this problem.  Please, perform the following steps:

  1. click on start and open the control panel.

  2. open programs and features.

  3 uninstall the drivers MX430/MP and the Canon IJ Network Tool.

  4. close all open windows.

  Once this was done, we'll reinstall.  Please visit our website on the following link to download the latest driver for Windows 8 MP:

  http://www.USA.Canon.com/Cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx432#Dr...

  If additional information is required, please call us at 1-800-OKCANON.

• My built-in webcam on my HP Pavilion TouchSmart desktop computer will not work on all programs, online or offline and will not display on my computer.

  My built-in webcam on my HP Pavilion TouchSmart desktop PC, product #: FK935AA-ABG, model #: IQ515a, does not work, that is to say, it does not appear on my computer as a work/usable/functional/real webcam. The green light next to the real webcam above the screen doesn't flash or turn on (there is no light indicating that it is not on). I don't know how to activate it or make it work. On Windows Live Messenger, the name of my webcam does not appear on the drop-down list, and I want to know why it does not appear only on MSN but Skype, HP TouchSmart, YouCam and other online and offline programs.

  Have you tried HP support?
  http://h20000.www2.HP.com/bizsupport/TechSupport/ContactHP.jsp?lang=en&cc=us&docIndexId=61598&TaskID=115&prodTypeId=12454&prodSeriesId=3733137
  b Eddie

• on the version 24 tried to update to 25 says install in waiting and will not update.

  Apparently on 10/11/13 at 01:31:34 firefox made an update of version 24 25 version security. At that time, my system may have done a backup on a USB key. By checking other problems on my system that has to do with hesitation video I looked at the version of firefox. When I go to the help section says I'm on version 24. When I click on the look of updates, it says that a newer version is available. I click to download, and it fails. No error message. When I go to the troubleshooting information page and look at the history of the update. It is said that the 25 version has been installed and is pending installation. How can I get the new version? I could save a lot of bookmarks and afraid to just install the new version. Any ideas on what I can do? Appreciate the help.

  rich Oros

  Please ignore. System reboot update firefox latest version. My bad...

• Firefox didn't stop when I close, and it stays running but doesn't charge on the screen when asked. It says Firefox is running and will not let me recharge. I end up close with the Task Manager. Suggestions?

  See the above phrases. Firefox continues to run, but the screen cleared of Firefox and I can't restart from the icons.

  Hello

  Please see this. Please note that the precise way of closing of Firefox's file (Alt + F) > exit and would usually take a few seconds depending on the history of the parameters of compensation to Tools (Alt + T) > Options > Privacy > settings next to clear history of Firefox closing. If there is delay in a plugin, you can also try to complete the process the process plugincontainer and check if Firefox closes on its own.

• printer says: "command error, processing" and will print on "restart", or "will it delete what is on the reel-Help?

  All printed on July 20, 2011, but not July 21, 2011, so I did a restore of the system to 17 July 2011 and she removed only a 'Pause' on the printer, but not this following error message: printer says: "command error, treatment" and will print on "restart", or "will it delete what is on the reel-Help?

  1)

  Start > type services.msc

  Scroll down and click on print spooler

  Click on stop the service

  Click Start the Service

  Close the window

  Go to control panel > open the Printers folder

  Right-click on the printer, and then select open

  The documents are displayed in the queue?  If they are, click on the printer and select Cancel all Documents

  Close the window and restart the system

  2)

  Uninstall the printer software/driver

  Restart the system and install the software/driver

  Update driver software

• I am trying to install CS5 on my iMac, after my computer crashed. I get a message saying that the software is already installed and will not install again. How can I install it again?

  I am trying to install CS5 on my iMac, after my computer crashed. I get a message saying that the software is already installed and will not install again. How can I install it again?

  Hi Marleneb3511919,

  I'm sorry for the inconvenience caused to you.

  I guess you tried rebooting your system?  If so, and the problem persists please try the steps listed in this document https://discussions.apple.com/thread/240851?start=0&tstart=0

  Please let us know if this goes through.

  Kind regards

  Aurélie hamadi

• the computer says that my players flash is obsolete, so I tried to update, download of starts by stops at 25% and will not continue.

  the computer says that my players flash is obsolete, so I tried to update.  Start the download by stops at 25% and will not continue.

  This morning, we solved a problem which prevented Flash Player facilities to end for some of our Macintosh users.

  If you have encountered this problem, please remove any previously downloaded program installation of Flash Player and either:

  (1.) download the installer from https://get.adobe.com/flashplayer

  2.) download the standalone installer from http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg