envydv6: my pc is not responding

my pc is not responding and became dead slow. It takes 10 minutes just to start and after that, a blue circle is on the screen. I have a backup of my data to my external hard drive. I want to know is the formatting and if I format it, can I get my drivers like hp simplepass, hp beats audio, etc. back on my computer? In addition, my webcam is not working.

Hi @raydragon99 ,

Welcome to the HP Forums!

This is a dynamite place to find answers and advice!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

I understand that your laptop is very slow and it takes 10 minutes to start and then you get a blue circle on the screen. You have your data backed up and want to reformat your hard drive.

I recommend doing a recovery to factory. This will reformat your drive and reinstall all original HP software and drivers restore back to factory settings.

Performing a recovery of HP (Windows 8) system

Good luck!

Tags: Notebooks

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