Epson Stylus dx5000 printer/copier/scanner does not print or copy, scan only.

Original title: epson stylus dx5000 printer/copier/scanner

This device is not printing or copying.

This device is only scanning.
I continue to be told that the spooler does not work, then stop and restart.
Did it many times.
Still no results.
Epson genuine ink in the printer.

Hi Carolina,.

1. What is the operating system installed on your computer?

2. you get any error message?

Printing problems can be caused by cables that are not properly connected, corrupt, drivers, incompatible drivers, the printer settings, missing updates and problems with your printer. To resolve this problem, use the following methods in the order in which they are presented. If method 1 does not resolve your problem, go to the next method.

Please follow the methods and check if it works very well.

Method 1
Follow the steps from the link:

Solve printer problems

http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Method 2

Clear printer spooler files and select the spooler service.

Step 1
a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
b. double click on "Printer Spooler" in the Services list.
c. click on stop, and then click OK.
d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.

Step 2

You must be logged on as administrator to perform these steps.
a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
c. right-click on Print Spooler serviceand then click Properties.
d. on the general tab, next to startup type, make sure that automatic is selected.
f. e. the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

For all windows questions do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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